Yetzenia Sanchez
Human Service Tech III
Midland,Texas
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
Work History
Human Service Tech III
Department of Family and Protective Services
04.2018 - Current
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Implemented evidence-based interventions designed specifically for at-risk youth populations.
- Contributed to the development of agency policies and procedures by participating in training sessions and sharing best practices with colleagues.
- Facilitated brainstorming sessions for creative problem-solving, leading to successful project outcomes.
- Conducted regular home visits, ensuring the safety and well-being of children while fostering strong relationships with their families.
- Enhanced family support by identifying and addressing individual needs through comprehensive assessments.
- Maintained client confidentiality at all times, adhering to strict ethical guidelines established within the profession.
- Increased access to essential services for families by collaborating with local agencies and organizations.
- Contributed to the development of innovative tech solutions within tight deadlines, meeting client needs.
- Supervised activities to address behavioral issues and promote fun, safety and inclusivity during visitations.
- Prepared reports for management regarding status and progress of recreational activities.
- Monitored participation in Court ordered activities between children and parents.
- Exercised sound judgment when making critical decisions regarding child safety under high-pressure circumstances.
Brand Representative
Altar'd State
11.2017 - 02.2020
- Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), transactions per hour (TPH), Dollars Per Transaction (DPT) and contributes to the store's overall goals
- Acknowledges, interacts and builds relationships with guests, creates guest loyalty
- Supports an environment of learning and trust by acting as a positive role model
- Performs register transactions quickly and efficiently
- Participates and assists in the preparation for the stores' inventory.
- Monitored inventory levels closely, ensuring adequate stock availability during peak periods or promotions.
- Supported the launch of new products by coordinating training sessions for fellow representatives on key selling points and techniques.
- Collaborated with management to design eye-catching visual merchandising displays, driving customer engagement.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Texas Works Advisor II
Health & Human Services Commission
4 2008 - 03.2018
- Accurately determined eligibility for TANF, Food Stamps, Medicaid and/or Medicaid for the Elderly and People with Disabilities Programs
- Analyzes effectively to have a positive impact of timeliness, accuracy, and meeting program goals and expectations
- Conducted reviews to determine or verify eligibility or continued eligibility and benefit level
- Obtained, verified, and calculated income and resources to determine client financial eligibility
- Adept in applying complex policies and procedures, while juggling other general office administration duties
- Executes appointment management, writing corporate emails, and bookkeeping while meeting deadlines.
Bartender
La Bodega
12.2014 - 05.2017
- Deliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed
- Keep bar area clean in accordance with the company's guidelines as well as the requirements of the local health department
- Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally
- Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum
- Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all times.
Call Center Representative
Maximus
02.2007 - 03.2008
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
- Track and document all inquiries using the applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Facilitates the fulfillment of consumer requests for materials via mail, email, or download
- Escalate calls or issues to the appropriate designated staff for resolution as needed
- Facilitate translation services for non-English speaking callers according to procedures.
Trainee
Appleone
12.2006 - 01.2007
- Actively campaign target accounts - Recruiting candidates
- Continue to develop client relationships through on-site visits
- New client development
- Maintain minimum standards and increase sales for temporary billing and full-time cash-in
- Minimum standards to be determined by Branch Manager
- Coach, counsel and recommend applicants as required
- Determine applicant's qualification for placement and assignment removal.
Education
High School Diploma -
Robert E. Lee High School
08.2003 - 5 2006
Continuing education Graduate - undefined
Midland College
08.2016 - 5 2017
Skills
Microsoft Programs
Personal Information
Date of Birth: 02/13/88
References
- Barbara Cox, Family Group Conference Specialist, (432) 425-3479
- Samantha Sanmiguel, Human Service Tech III, (432) 557-7834
- Mona Cadena, Optician Assistant, (432) 522-0507
Languages
Spanish
Native or Bilingual
Timeline
Human Service Tech III
Department of Family and Protective Services
04.2018 - Current
Brand Representative
Altar'd State
11.2017 - 02.2020
Continuing education Graduate - undefined
Midland College
08.2016 - 5 2017
Bartender
La Bodega
12.2014 - 05.2017
Call Center Representative
Maximus
02.2007 - 03.2008
Trainee
Appleone
12.2006 - 01.2007
High School Diploma -
Robert E. Lee High School
08.2003 - 5 2006
Texas Works Advisor II
Health & Human Services Commission
4 2008 - 03.2018
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