Yeva Khachatrian
Glendale,CA
Summary
Passionate teacher and coach with over 10 years of experience. Articulate, result oriented, committed and dedicated to work with agile mindset.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Americana Ingredients
11.2022 - 04.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Representative
Experience Insurance
10.2022 - 10.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
EFL Instructor
Skyeng
02.2021 - 09.2022
- Taught English for specific purposes to students of all levels online.
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
- Improved student performance by defining clear goals and communicating performance metrics.
- Employed diverse teaching approaches to help students of all abilities understand material.
Professor of English
Kharkiv National University Of Economics
09.2011 - 11.2020
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Developed interesting lectures and educational activities to maximize learning within classroom.
Education
Ph.D. - Theory And Methods of Professional Education
Simon Kuznets Kharkiv NationalUniversity of Economics
Kharkiv, Ukraine05.2019
Master of Science - English Language and Literature, Pedagogy
Kharkiv National Pedagogical University
Kharkiv, Ukraine05.2009
Bachelor of Science - English Language, Philology
Yerevan State University
Yerevan, Armenia06.2007
(6 ECTS)CERTIFICATE TEFL (120 Hours) - Experience
VarnaUniversity of Management, TEFL Professional Institute
Skills
- Cross-cultural Communication
- Interpretation and Translation
- Computer Proficiency
- Active Listening
- Project Management Abilities
- Cultural Awareness
- Calm and Professional Under Pressure
- Critical Thinking
- Problem-Solving Ability
- Research
Accomplishments
- Over 15 scientific articles published in professional journals including Scopus;
- Online and offline participation in numerous scientific conferences
- INTERNSHIPS "Adaptive Teaching Methods, Global Trends and Innovative Practices in Higher Educational Institutions
Languages
Armenian
Native or Bilingual
English
Full Professional
Russian
Full Professional
Ukrainian
Limited Working
Spanish
Elementary
Timeline
Customer Service Representative
Americana Ingredients
11.2022 - 04.2023
Customer Service Representative
Experience Insurance
10.2022 - 10.2022
EFL Instructor
Skyeng
02.2021 - 09.2022
Professor of English
Kharkiv National University Of Economics
09.2011 - 11.2020
Ph.D. - Theory And Methods of Professional Education
Simon Kuznets Kharkiv NationalUniversity of Economics
Master of Science - English Language and Literature, Pedagogy
Kharkiv National Pedagogical University
Bachelor of Science - English Language, Philology
Yerevan State University
(6 ECTS)CERTIFICATE TEFL (120 Hours) - Experience
VarnaUniversity of Management, TEFL Professional Institute
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