Summary
Overview
Work History
Education
Skills
Timeline
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Yevatris Tucker

Toccoa,GA

Summary

Well-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

20
20
years of professional experience

Work History

Property Manager

Olympia Management, Inc.
08.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with legal counsel to resolve tenant disputes.

Veneous Tech/Unit Secretary

Piedmont Fayette Hospital
03.2021 - 11.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Transcribed doctors' medication orders, lab test requests, and care plans.

Customer Service Representative

Amazon
03.2015 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Administrative Assistant

J-Construction
05.2005 - 08.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained inventory of office supplies and placed orders.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Managed filing system, entered data and completed other clerical tasks.
  • Conducted Payroll
  • Schedule Appointments

Education

Bachelor of Science - Healthcare Administration & Management

Strayer University
Washington, DC
03-2028

Associate of Science - Practical Nursing

Augusta Technical College
Augusta, GA
12-2012

High School Diploma -

Franklin County High School
Carnesville, GA
05-2005

Skills

  • Property management
  • Payment collection
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Eviction procedures
  • Administrative support
  • Financial budgeting and reporting-Accounting
  • Business administration
  • Software utilization-Microsoft Windows, Word
  • Database management

Timeline

Property Manager

Olympia Management, Inc.
08.2023 - Current

Veneous Tech/Unit Secretary

Piedmont Fayette Hospital
03.2021 - 11.2023

Customer Service Representative

Amazon
03.2015 - 11.2020

Administrative Assistant

J-Construction
05.2005 - 08.2015

Bachelor of Science - Healthcare Administration & Management

Strayer University

Associate of Science - Practical Nursing

Augusta Technical College

High School Diploma -

Franklin County High School

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