Versatile Executive Director focused on promoting mission and increasing effectiveness of key metrics. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing strong communication and organizational skills. Recognized for successfully collaborating with senior leadership to develop work plans and creating strategic alliances with both internal and external stakeholders.
Overview
20
20
years of professional experience
Work History
Executive Director
American Red Cross San Bernardino County Chapter
10.2011 - Current
Serve as face of Red Cross building relationships with donors, elected officials, community partners, volunteers and media throughout San Bernardino County.
Work closely with regional leadership to guide operational strategy.
Set chapter goals and objectives to guide board focus to achieve 100% board participation for both Humanitarian Services and Biomed Donor Incentives.
Exercise appropriate cost control to meet annual budget restrictions and support annual revenue targets for maximum profitability.
Develop and sustain strategic alliance with San Manuel Band of Mission Indians to support mission related programs.
Influence environment of teamwork and collaboration to ensure staff and volunteers have resources to deliver programs in their respective area.
Interpret metrics and survey results to determine how to improve volunteer, staff satisfaction and retention.
Represent organization to local community by giving minimum of 6 community presentations/speeches and participating in 6 networking events annually.
Participate in annual Legislative Days and meet with minimum of 5 legislators to discuss programs/services and ask for support of bills as appropriate.
Advocate and support organizational change management initiatives to achieve metrics for long-term success.
Chief Executive Officer
American Red Cross Inland Empire Chapter Interim
07.2011 - 10.2011
Inspired and motivated employees, volunteers, donors, community partners, and board members benefits of “One Red Cross” model.
Worked with Chapter CEO, Regional Executive, and other Chapter Executives to ensure operational efficiencies and shared services are being implemented to maximize 6% cost savings.
Addressed employee and managerial concerns and implemented corrective actions to promote compliance with alignment.
Assisted with board development to increase board membership by 25% and lead philanthropy committee in its fundraising efforts to reach 100% board participation in board campaign.
Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
Managed financial, operational and human resources to optimize business performance.
Chief Operating Officer, Financial Development Director
American Red Cross Inland Empire Chapter
10.2008 - 07.2011
Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Monitored and analyzed industry trends to identify opportunities to grow organization and increase revenue within Training Services and Certified Nurse Assistant Programs.
Represented organization at external meetings and events to promote and build relationships with key stakeholders.
Engaged Philanthropy Committee in fundraising efforts that supported chapter's fund development plan.
Inspired employees, volunteers, donors, community partners, and board members to build chapter capacity for service delivery through involvement and engagement.
Managed internal and external communication to minimize potential negative impacts on chapter.
Developed innovative marketing campaign “HOPE365” to facilitate business expansion.
Development Director
American Red Cross Inland Empire Chapter
07.2003 - 10.2008
Developed and implemented comprehensive fundraising strategies aligned with all lines of service of American Red Cross' mission.
Increased fundraising 5-10% year over year and closely monitored donations and deposits for accurate recordkeeping.
Maintained highly intensive schedule visiting with potential donors delivering mission related presentations and fundraising proposals.
Cultivated relationships with business community and local civic leaders in order to draw attention to local chapter and bring in new donors and volunteers.
Created local talking points and fundraising materials utilized for social media, websites and mass mailings.
Researched available grant opportunities, prepared and submitted as appropriate.
Attended special events and networking activities, representing American Red Cross to strengthen community presence.
Collaborated with board of directors to implement continuous improvements and exceed chapter goals.
Education
MBA - Business Management
California State University San
San Bernardino, CA
09.2010
Bachelor of Science - Business Management
University of Phoenix
Ontario, CA
09.2000
Skills
Change and Growth Management
Operational Analysis
Analytical and Critical Thinker
Team Bonding/Team Leadership
Interdepartmental Partnerships
Board Oversight
Improving Client Satisfaction
Strategic Fundraising
Corporate Strategy and Development
Public Speaking
Timeline
Executive Director
American Red Cross San Bernardino County Chapter
10.2011 - Current
Chief Executive Officer
American Red Cross Inland Empire Chapter Interim
07.2011 - 10.2011
Chief Operating Officer, Financial Development Director
American Red Cross Inland Empire Chapter
10.2008 - 07.2011
Development Director
American Red Cross Inland Empire Chapter
07.2003 - 10.2008
MBA - Business Management
California State University San
Bachelor of Science - Business Management
University of Phoenix
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