Yevgeniia Korchynska
Lombard,IL
Summary
Dynamic leader with a proven track record at Evdesgroup Ukraine, enhancing customer service through effective problem-solving and team collaboration. Skilled in customer relationship management and critical thinking, I've driven significant improvements in client satisfaction and retention. Expert in fostering strong client relationships and executing targeted strategies that align with business goals.
Religion: Orthodox.
Knowledge of languages: English, Ukrainian, German, Russian.
Hobby - Animal care, photography, drawing, sewing.
Overview
17
17
years of professional experience
Work History
Head of Customer Service
Evdesgroup Ukraine
Odesa Ukraine
06.2010 - 06.2024
- Identified opportunities and found solutions for continuous improvement.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Maintained associate payroll, benefit and performance information.
- Organized and balanced multiple priorities within fast-paced environment.
- Led, built and developed team for modeling service excellence.
- Collaborated with other departments to identify and resolve cross-functional issues impacting customer experience.
- Adapted quickly to changing business needs by revising policies or procedures as needed based on real-time feedback from customers or internal stakeholders.
- Established clear expectations and goals for the department, driving accountability among team members.
- Fostered strong relationships with clients through personalized interactions that demonstrated understanding of their unique needs.
- Participated in the recruitment process, selecting top candidates for customer service roles within the department.
- Analyzed customer feedback data to identify trends and areas for improvement, implementing necessary changes accordingly.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
AAccount Manager
Privat Bank
Odesa Ukraine
09.2007 - 04.2010
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with marketing and sales teams to develop targeted campaigns.
Education
Specialist - Construction Specialist Industrial And Civil Engineering
Odessa State Academy of Civil Engineering And Architecture
Odesa Ukraine 06.2010
Magistep - Application of Marketing in Real Banking Condition
Odessa State University of Economics
Odesa Ukraine 07.2007
Skills
- Staff Training and Development
- Complaint Handling
- Policy Enforcement
- Workforce Management
- Customer Feedback Analysis
- Customer Retention Strategies
- Team Collaboration
- Customer Engagement
- Relationship Building
- Online chat and email
- Customer Relationship Management
- Public Speaking
- Appointment Coordination
- Customer Needs Assessment
- Product Sales
- Presentation Skills
- Marketing
- Contract Negotiation
- Issue Escalation
- Inventory assistance
- Multitasking and Prioritizing
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Computer Proficiency
- Delegation and Supervision
- Goal Setting and Achievement
- Flexible Work Schedule
- Interpersonal Communication
- Scheduling and Time-Tracking
- Interpersonal Skills
Timeline
Head of Customer Service
Evdesgroup Ukraine
06.2010 - 06.2024
AAccount Manager
Privat Bank
09.2007 - 04.2010
Specialist - Construction Specialist Industrial And Civil Engineering
Odessa State Academy of Civil Engineering And Architecture
Magistep - Application of Marketing in Real Banking Condition
Odessa State University of Economics