Yevgeniy Bendas
Tacoma,WA
Summary
Dynamic IT Consultant and MSP Owner with over 10 years of experience managing IT infrastructure, mobile devices, and cloud systems for small to mid-sized businesses. Expertise in mobile and field technology support, asset lifecycle management, and business process analysis enhances operational efficiency. Proven track record in streamlining workflows, automating tasks, and documenting scalable processes demonstrates a commitment to delivering impactful solutions. Currently pursuing a B.S. in Computer Science, expected in February 2026, further strengthens technical acumen and industry knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Consultant
Coastal MSP (Remote)
11.2022 - Current
- Managed IT infrastructure and device lifecycle for over 100 users, including desktops, laptops, tablets, printers, and mobile phones.
- Implemented asset tracking and inventory systems, ensuring complete visibility across client environments.
- Provided on-site and remote support as a mobile MSP, ensuring business continuity for field and office users.
- Analyzed business processes to improve efficiency, security, and automation, creating detailed documentation for new procedures.
- Led technology upgrades and cloud migrations, aligning IT systems with evolving client goals.
Systems Engineer
Summit Hosting, Gig Harbor
02.2018 - 11.2022
- Resolved escalated cases, reducing issue resolution time.
- Led system maintenance and data recovery initiatives at the datacenter.
- Onboarded and trained new engineers, improving team efficiency and performance.
- Streamlined ticketing and support processes using Salesforce, enhancing workflow.
Systems Engineer (Azure Technical Support)
Mindtree, Redmond
06.2016 - 02.2018
- Managed and resolved complex Azure support cases for enterprise clients.
- Collaborated with Microsoft engineers to troubleshoot and escalate critical issues.
- Provided cloud computing solutions, optimizing Azure environments for customers.
Education
BS - Computer Science
Western Governors University
02.2026
High School Diploma - undefined
Clover Park Technical College
Lakewood06.2014
Skills
- Cybersecurity & Risk Mitigation
- System Administration
- IT asset management
- IT Support & Troubleshooting
- Client Acquisition & Relationship Building
- Project Management
- IT Consulting & Strategic Planning
- Business analysis
- Project management
Certification
- Linux Essentials, Linux professional Institute - November 2025
Languages
English (Fluent)
Russian (Native)
Accomplishments
- Mobile Device Lifecycle Administration – Oversaw full provisioning, maintenance, and retirement of end-user devices across multiple organizations.
- Process Optimization & Automation – Designed automated workflows reducing repetitive administrative tasks.
- Field IT Operations – Supported geographically distributed users as well as out of state users using RMM software.
- Grew an MSP from the ground up, acquiring and managing 10+ business clients, optimizing IT environments, and securing long-term contracts.
- Cybersecurity Incident Recovery
- Recovered critical client data after two cyberattacks, implementing security measures that reduced future risk.
- Delivered high-quality cloud-based solutions and web development projects, improving business efficiency for multiple clients.
Timeline
IT Consultant
Coastal MSP (Remote)
11.2022 - Current
Systems Engineer
Summit Hosting, Gig Harbor
02.2018 - 11.2022
Systems Engineer (Azure Technical Support)
Mindtree, Redmond
06.2016 - 02.2018
High School Diploma - undefined
Clover Park Technical College
BS - Computer Science
Western Governors University