Summary
Overview
Work History
Education
References
Timeline
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Yevgeniy "Jay" Kupriyanov

Lake Stevens,WA

Summary

  • Dedicated Operations Manager focused on effective leadership skills.
  • Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
  • Excels in training and development of new talent.
  • Extremely results-oriented and proactive in addressing and resolving problems.
  • Skillfully contributed to shoplifting deterrence. Reduced store shrink by 20% annually.
  • Results-driven retail management professional determined to exceed company sales goals.
  • Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions.
  • Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

13
13
years of professional experience

Work History

Delivery Driver

Kinetic Logistics FedEx
04.2024 - Current
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Car Wash Operations Manager

Keeboo Car Wash
02.2022 - 10.2023
  • Managed operations of two business locations
  • Worked closely with the business owner
  • Maintained organization and cleanliness of supplies and work areas
  • Repaired equipment in a timely manner
  • Outstanding customer service in person and over the phone

Delivery Driver

Amazon DSP
10.2021 - 02.2022
  • Obey traffic laws and follow established traffic and transportation procedures
  • Report any mechanical problems encountered with vehicles
  • Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.

Store Manager

Rite Aid
01.2015 - 10.2021
  • Managed all aspects of store operations in a safe manner, while taking care of customers and efficiently presenting best aspects of our company
  • Engaged and interactive with customers to create positive shopping experiences and drive revenue growth
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Hired, trained and evaluated associates in retail and pharmacy culture
  • Established succession planning by training and mentoring associates into leadership positions
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Reduced shrink/loss due to theft by working closely with loss prevention agent
  • Demonstrated desire to contribute more value to the company outside of one store location
  • Clear understanding of inventory controls.

Assistant Store Manager

Rite Aid
08.2011 - 04.2015
  • Passed Management Development Courses offered by Rite Aid
  • Successfully trained under 5 different store managers at different volume Rite Aid locations
  • Received training foundation to succeed as a Store.

Education

B.A Business Administration- Management -

Western Washington University
Bellingham, WA
06.2011

A.A. Business Administration -

Everett Community College
Everett, WA
06.2009

High School Diploma -

Marysville Pilchuck High School
Marysville, WA
06.2006

References

References available upon request

Timeline

Delivery Driver

Kinetic Logistics FedEx
04.2024 - Current

Car Wash Operations Manager

Keeboo Car Wash
02.2022 - 10.2023

Delivery Driver

Amazon DSP
10.2021 - 02.2022

Store Manager

Rite Aid
01.2015 - 10.2021

Assistant Store Manager

Rite Aid
08.2011 - 04.2015

B.A Business Administration- Management -

Western Washington University

A.A. Business Administration -

Everett Community College

High School Diploma -

Marysville Pilchuck High School

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Yevgeniy "Jay" Kupriyanov