Summary
Overview
Work History
Education
Skills
Dog training
Timeline
Generic

Yevgeny Dierauer

Okemos,MI

Summary

Driven professional with a proven track record in customer service and sales expertise, notably at Zumiez. Skilled in cash handling accuracy and exceptional people skills, fostering customer loyalty and repeat business. Adapted to high-stress situations, demonstrating problem-solving skills and a goal-oriented approach. Achieved improved client satisfaction through effective communication and time management.

Overview

4
4
years of professional experience

Work History

Sales Associate

Zumiez
05.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Dog Trainer

Self Employed
08.2020 - Current
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.


And also working with service dogs and helping them task for ppl with disabilities and basic obedience so they were ready for anything. Loud noises, people wearing mask, also teaching the handlers how to keep up with there training.

Cashier

Panera Bread
10.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Dog Grooming/dog Training

Homeschooling
Okemos, MI
09.2023

Skills

  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Cash Handling
  • Outgoing Personality
  • Money Handling
  • Flexible Schedule
  • Verbal/written communication

Dog training

I love competition with my 3 sports dogs in agility, doc diving and flyball!

Timeline

Sales Associate

Zumiez
05.2024 - Current

Cashier

Panera Bread
10.2023 - 12.2023

Dog Trainer

Self Employed
08.2020 - Current

Dog Grooming/dog Training

Homeschooling
Yevgeny Dierauer