Yevheniia (Jane) Kovalenko

Handled customer support and sales for school uniforms, including assisting customers by phone and email, processing online orders, resolving order and product issues, and providing information about products, sizes, availability, shipping, exchanges, and returns. Managed orders from placement through fulfillment, coordinated with the warehouse and production teams, checked inventory, prepared missing-item and out-of-stock reports, and coordinated embroidery and DTF printing orders. Assisted with shipping, tracking, refunds, exchanges, and customer complaints while working between the retail store and warehouse. Maintained accurate order information, prioritized urgent customer requests, and ensured orders were processed correctly and on time.

Managed daily bookkeeping and administrative tasks for a tax and accounting agency. Maintained financial records, organized and entered financial data, prepared and organized documents, and assisted with bookkeeping and accounting-related tasks. Provided personal and administrative support to management, coordinated schedules and appointments, handled correspondence and phone calls, organized files, communicated with clients, and completed various office tasks requiring accuracy, confidentiality, and strong attention to detail. Managed multiple priorities independently and ensured tasks were completed accurately and on time.

Worked in the Emergency Department of a busy 24/7 hospital, beginning each shift at 7:00 AM. Cleaned and disinfected patient rooms, treatment areas, bathrooms, hallways, and high-touch surfaces; removed waste and replenished supplies. Maintained strict sanitation and infection-control standards while working efficiently in a fast-paced environment and responding to constantly changing cleaning needs.

Prepared and organized sports logos, apparel samples, and event materials for sporting events including soccer, swimming, volleyball, hockey, and other sports. Worked as part of the event sales team, traveling to sporting events and assisting customers with selecting apparel, sizes, and customized logos. Helped customers choose their preferred designs and coordinated on-site customization of apparel. Supported event setup and sales operations, maintained organized inventory and samples, and ensured customers received accurate and professional service in a fast-paced event environment. Supervised the preparation of logos and materials for sales teams and multiple events.

Performed a variety of residential, farm, and outdoor labor tasks, including house cleaning, chicken and horse barn cleaning, gardening, farming, forestry and property maintenance. Assisted with livestock care, including milking goats and sheep using milking equipment. Performed physically demanding work independently, maintained clean and safe work areas, and adapted to different tasks and working conditions.

Provided full-time care, supervision, and education for approximately 25 children ages 1–2 in a kindergarten setting. Planned and conducted age-appropriate educational lessons and activities supporting children's early development, communication, creativity, and motor skills. Managed daily routines including meals, hygiene, dressing, rest, walk and play while maintaining a safe and nurturing environment. Monitored children's well-being and development, communicated with parents about daily activities and individual needs, and independently managed a large group of young children with patience, organization, and attention to detail.