YEWANDE BARRETT
Parkville,MD
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic.
Overview
11
11
years of professional experience
Work History
Office Manager
Herman Home Services
05.2019 - Current
- Supports company operations by maintaining office systems and supervising staff
- Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions
- Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
- Completes operational requirements by scheduling and assigning employees, following up on work results
- Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends
- Maintains office staff by recruiting, selecting, orienting, and training employees
- Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results
- Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Contributes to team effort by accomplishing related results as needed.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
Caregiver/Personal Care Aide
Abundant grace Healthcare
10.2018 - 04.2019
- Assisted families in planning for meals and shopping for ingredients to meet nutritional plans
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Monitored vital signs and medication use, documenting variances, and concerning responses
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Personal Support Worker
Trinity healthcare INC
05.2017 - 10.2018
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Assisted families in planning for meals and shopping for ingredients to meet nutritional plans
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Credit Collection Officer
Stanbic IBTC Bank
08.2013 - 10.2015
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships with customers to encourage payment of delinquent accounts.
- Researched billing errors and discrepancies to initiate corrective action.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Analyzed customer financial records to determine appropriate payment plan.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Generated and distributed monthly customer statements.
Customer Service Representative
Wema Bank
08.2012 - 08.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
P.gd in Business Management - Business Management
Albion College
London, United Kingdom01.2010
Bachelor of Science - Economics
Bowen University
Osun State, Nigeria01.2007
High School Diploma -
Model College Badore
Lagos, Nigeria01.2002
Skills
- Excellent written and verbal communication skills
- Proficiency in MS Office (MS Excel and MS Outlook, in particular)
- Proficiency in Zoho and ACT crm
- Excellent Customer service
- Proficiency with QuickBooks
- Familiarity with email scheduling tools, like Email Scheduler
- Excellent time management skills and ability to multi-task and prioritize work
- Employee Supervision
- Office Management, Billing, Administrative Support, Data entry
- Staff Management & Training
- Compliance Monitoring, Account Reconciliation
- Staff Hiring
- Credit and Collections
- Organizational Skills
- Scheduling
- Customer Service Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Office Manager
Herman Home Services
05.2019 - Current
Caregiver/Personal Care Aide
Abundant grace Healthcare
10.2018 - 04.2019
Personal Support Worker
Trinity healthcare INC
05.2017 - 10.2018
Credit Collection Officer
Stanbic IBTC Bank
08.2013 - 10.2015
Customer Service Representative
Wema Bank
08.2012 - 08.2013
P.gd in Business Management - Business Management
Albion College
Bachelor of Science - Economics
Bowen University
High School Diploma -
Model College Badore