Yewenu "Flo" Makira Adjiou
Laurel,MD
Summary
Hardworking and passionate individual with over 10 years in healthcare management, doted with strong leader and analytical problem-solving skills. Talented with team building, and excellent customer relations aptitude and relationship-building skills. Dedicated to streamlining operations to promote organizational efficiency, and boost performance.
Overview
12
12
years of professional experience
Work History
Clinic Office Operations Coordinator
Children’s National Hospital
2019.05 - Current
- Provide training, and guidance to staff to achieve clinic goals
- Collaborate with managers to evaluate needs and optimize operational plans
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Monitor and supervise quality control of registration process
- Maximize resource utilization by monitoring providers and staff schedules and allocating tasks effectively.
- Manage various work lists and operations reports to reduce waste and maximize productivity
- Obtain pre-authorizations from insurance carriers for medical services and procedures
- Reconcile professional and technical charges in revenue system and follow up with providers missing charges
- Supervise and ensure daily collections are appropriately reconciled and prepare daily deposit
Office Manager/ Billing Specialist
PG Plaza Dental
2015.03 - 2017.12
- Successfully managed a team of three dentists, seven assistants and three receptionists
- Handled dentists and staff payroll, accounts receivable and payable, and daily deposits
- Assisted front desk with heavy call volume, scheduling, patient check in and accurate completion of paperwork and consent forms
- Provided exceptional customer service when addressing patients inquiries or concerns
- Verified insurance benefits and submitted pretreatment estimates prior to patient treatment
- Processed insurance claims, managed files, reports, billing of copays and outstanding balances
- Recruited, hired employees and provided training to staff
- Reduced costs with budget monitoring and expense tracking for essential supplies and equipment.
Office Manager
Goshen Crossing Dental Care
2012.01 - 2015.01
- Scheduled patient’s appointments and organized the facility’s calendar
- Handled incoming calls and responded to queries in a warm and professional manner
- Checked and verified accuracy of medical record and insurance information of patients
- Processed insurance claims and collected payment from patients by insurance guidelines
- Organized and maintained medical forms and office stationery required for front desk activities.
Education
Bachelor’s degree - Molecular Biology, Biochemistry and Biotechnology
Towson University
01.2014
Skills
- Team Leadership
- Staff training/development
- Customer Service
- Conflict Mediation
- LEAN method
- Microsoft Office Word, Excel and PowerPoint
- Cerner
- Experian
- Phreesia
- Outlook
- Adobe
- French
- Basic Spanish
Timeline
Clinic Office Operations Coordinator
Children’s National Hospital
2019.05 - Current
Office Manager/ Billing Specialist
PG Plaza Dental
2015.03 - 2017.12
Office Manager
Goshen Crossing Dental Care
2012.01 - 2015.01
Bachelor’s degree - Molecular Biology, Biochemistry and Biotechnology
Towson University
Similar Profiles
Camille GastonCamille Gaston
EMS clinical research at children’s national hospitalEMS clinical research at children’s national hospital
Kaitlynn Wagner, M.S., CCC-SLPKaitlynn Wagner, M.S., CCC-SLP
Speech Language Pathologist at Children’s National HospitalSpeech Language Pathologist at Children’s National Hospital
McKenzie BaconMcKenzie Bacon
Patient Care Technician at Children’s National HospitalPatient Care Technician at Children’s National Hospital