Yexisleidy Martinez
Lakeland,FL
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
7
7
years of professional experience
Work History
Unit Coordinator
Tampa General Hospital
09.2021 - Current
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Collaborated, communicated and engaged with family and support system to support client healing process.
EVS Housekeeper
Tampa General Hospital
07.2020 - 09.2021
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Verified cleanliness and organization of storage areas and carts.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
Fast Food Team Member
Portillos
04.2016 - 12.2018
- Reduced customer wait times by quickly operating customer window and sales register.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Education
Diploma -
Armwood High School
Seffner, FL08.2016
Skills
- Medical Terminology
- Patient Engagement
- Computer Proficiency
- Records Management
Languages
Spanish
Native or Bilingual
Timeline
Unit Coordinator
Tampa General Hospital
09.2021 - Current
EVS Housekeeper
Tampa General Hospital
07.2020 - 09.2021
Fast Food Team Member
Portillos
04.2016 - 12.2018
Diploma -
Armwood High School
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