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YE YINT HEIN
San Jose,CA
Summary
Dynamic and results-driven Maritime Operations and Logistics professional with a B.Sc. (Honors) in Nautical Science and direct experience working with global shipping leaders including COSCO Shipping and ADANI Terminals. Proven track record managing end-to-end import/export documentation, vessel agency operations, and cross-functional port logistics. Adept at navigating complex maritime regulations, optimizing supply chain workflows, and delivering high-level client service. Ready to leverage international maritime expertise into a Logistics Coordinator role within the U.S. supply chain sector.
Overview
9
9
years of professional experience
Work History
Customer Operations / Lead Server
Burma Roots / Hospitality Group
San Jose, CA
04.2025 - Current
- Manage fast-paced, high-volume customer service operations, ensuring seamless communication and order execution under tight time constraints.
- Coordinate cross-functionally with kitchen and front-of-house teams to optimize workflow efficiency, resolve real-time logistical bottlenecks, and maximize client satisfaction.
- Handle high-accuracy financial transactions and point-of-sale (POS) data entry, managing inventory tracking and supply reconciliation daily.
Documentation & Customer Service Officer
ADANI YANGON INTERNATIONAL TERMINAL CO., LTD
Yangon, Myanmar
01.2021 - 01.2023
- Manage the end-to-end documentation flow for containerized import and export cargo, supervising tracking from initial loading/discharging phases through final terminal gate delivery.
- Coordinate cross-functionally with yard planning and terminal operations departments to optimize workflow efficiency, minimize vessel dwell times, and resolve customer logistics issues.
- Review and verify shipping manifests, customs clearances, and delivery orders to guarantee 100% data integrity and regulatory compliance.
Operations Executive / Vessel Agent
COSCO SHIPPING (MYANMAR) CO., LTD
Yangon, Myanmar
01.2020 - 01.2021
- Served as the primary point of contact and operational liaison between shippers, consignees, port authorities, and government boarding officials to ensure seamless vessel clearance.
- Oversaw real-time port operations for berthed commercial vessels, troubleshooting logistical bottlenecks to ensure adherence to strict arrival and departure windows.
- Managed procurement and delivery schedules for essential ship stores, provisions, and marine technical requirements, balancing vendor relations and budget considerations.
Deck Apprentice Officer
LIZSTAR GROUP OF COMPANIES
International Waters
01.2017 - 01.2020
- Executed shipboard operations on bulk carrier vessels, ensuring compliance with international maritime laws, safety regulations, and cargo handling procedures.
- Prepared and managed critical onboard vessel documentation, cargo manifests, and navigational logs under the direction of the Chief Officer.
- Monitored bulk cargo loading and discharging operations at various global ports, maintaining meticulous tallies and verifying safety parameters.
Education
Bachelor of Science (Honors) - Nautical Science
Myanmar Maritime University
01-2018
Graduate Diploma - Hospitality & Tourism Management
M Hospitality & Tourism Institute
01-2021
Skills
- Logistics Operations: Ocean Freight, Import/Export Operations, Freight Forwarding, Port & Terminal Logistics, Load Planning
- Compliance & Documentation: Bills of Lading, Customs Documentation, Manifests, Regulatory Compliance, Vessel Clearance
- Technical & Software: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), Data Entry, Terminal Operating Systems
- Soft Skills: Cross-functional Collaboration, High-Volume Customer Service, Vendor Management, Strategic Problem Solving
WORK AUTHORIZATION
Status: Authorized to work in the United States for any employer (EAD & SSN holder). Does not require visa sponsorship.
Languages
English
Full Professional
Burmese
Native or Bilingual
Timeline
Customer Operations / Lead Server
Burma Roots / Hospitality Group
04.2025 - Current
Documentation & Customer Service Officer
ADANI YANGON INTERNATIONAL TERMINAL CO., LTD
01.2021 - 01.2023
Operations Executive / Vessel Agent
COSCO SHIPPING (MYANMAR) CO., LTD
01.2020 - 01.2021
Deck Apprentice Officer
LIZSTAR GROUP OF COMPANIES
01.2017 - 01.2020
Bachelor of Science (Honors) - Nautical Science
Myanmar Maritime University
Graduate Diploma - Hospitality & Tourism Management
M Hospitality & Tourism Institute