Yeymi Castillo

• Addressed harassment allegations, work complaints and other employee concerns.
• Conducted new soldier in-processing and out-processing, ensuring timely completion of all required paperwork.
• Compiled data from various sources to generate monthly reports on personnel activities.
• Established and maintained trusted relationships around organization to optimize business and employee experience.
• Maintained records of personnel actions such as promotions, transfers, demotions and disciplinary actions.
• Organized training sessions for newly recruited soldiers on topics such as Army policies and procedures.
• Performed administrative duties including updating personnel files, preparing reports, scheduling appointments, and responding to inquiries from Soldiers or their families.
• Safeguarded human resource information, maintaining employee confidence and protecting operations.

• Assisted technicians with complex repair tasks when needed.
• Advised on the purchase of new equipment and upgrades, based on technical expertise and operational needs.
• Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
• Investigated customer complaints regarding machine performance or malfunctions.
• Maintained and repaired heavy equipment such as bulldozers, cranes, graders, excavators, and loaders.
• Performed routine preventative maintenance on heavy equipment including oil changes, lubrication of parts, and engine tune-ups.
• Repaired engines, transmissions, hydraulic systems, brakes, and other components of heavy machinery.
• Tracked repairs made, labor time and parts used to calculate bill.
• Worked closely with other technicians to ensure quality control standards were met.

• Assisted in the preparation and execution of physical inventory counts.
• Assessed customer product needs and interests in order to best recommend suitable items.
• Addressed customer questions and concerns regarding products and services.
• Completed transactions in an efficient manner while providing excellent customer service.
• Collaborated with team members to achieve sales targets and contribute to a positive work environment.
• Demonstrated knowledge of store products and services.
• Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
• Operated cash registers and processed transactions including sales, returns, and exchanges.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Recommended, selected and located merchandise based on customer desires.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.

(Left due to Military training)