YEYOUNG (OLIVIA) LEE
Frisco,TX
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Account Manager
Cosmax NBT USA
Garland, TX
07.2022 - Current
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Contribute to new product development, connecting between R&D team and customer regarding ingredients, flavors, and nutritional effects.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Have a weekly meeting calls with customers and discuss their request or concerns regarding products.
- Built client relationships by acting as liaison between customer service and sales teams.
- Set up the production schedule and manage the RM and PM.
- Consolidate the RMs and PMs Price from purchasing team and request comprehensive quote to finance.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Worked with R&D team and QC team about the customer products.
- Collecting payment from customers
Intern
BODY IMAGE AND NUTRITION
San Jose, CA
08.2021 - 12.2021
- Research and identify nutrition components of foods and diets to increase awareness of Body Image & Nutrition on Campus.
- Prepare B.I.N workshops such as body image breakthrough presentations and cooking classes.
- Collaborated with team members to grow contributions through diligent focus and attention to detail.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Food Service Volunteer
Martha's Kitchen
San Jose, CA
08.2019 - 12.2019
- Prepared food according to food safety and rotation procedures.
- Maintained clean, sanitized, and well-organized food preparation area.
- Prepared and served food and processed payment at convenience store food service area.
- Set up tables and chairs and unloaded necessary equipment to prepare for events.
- Helped with prep, set up, and breakdown of community and public events.
- Processed, organized, and conducted inventory of various donated goods.
- Assisted with facilities maintenance, basic cleaning, and trash removal.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Food and Beverage Associate
Banyan Tree Resort & Hotel
Seoul, South Korea
07.2012 - 06.2014
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Created positive work environment for coworkers and delivered exceptional customer service.
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Club Floor Assistant
Intercontinental Hotel Seoul
Seoul, South Korea
05.2010 - 11.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Provided exceptional service to high volume of daily customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Handled food safely and kept spaces clean to protect customers from food borne illness and maintain proper sanitation.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Communicated with hosts, servers, and kitchen staff to prepare for and serve customers.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Science - Food Science - Applied Nutrition Science
San Jose State University
San Jose, CA12.2021
Associate of Arts - Education & Nutrition Science
Berkeley City College,
Berkeley, CA12.2018
Skills
- Product Knowledge
- Team Oversight
- Strategic Account Development
- Product Demonstrations and Presentations
- SAP Sales & Distribution
- Project Management
- Supply Chain Management
- Reporting & Analysis
- Research Dietary Supplement Marketing
- Pricing Structures
- Product and Service Management
- Business Development and Planning
- Quote Activities
Languages
Korean
Native or Bilingual
Certification
ANSI Certified California Food Handler
Body Image Nutrition Certification
Timeline
Sales Account Manager
Cosmax NBT USA
07.2022 - Current
Intern
BODY IMAGE AND NUTRITION
08.2021 - 12.2021
Food Service Volunteer
Martha's Kitchen
08.2019 - 12.2019
Food and Beverage Associate
Banyan Tree Resort & Hotel
07.2012 - 06.2014
Club Floor Assistant
Intercontinental Hotel Seoul
05.2010 - 11.2011
Bachelor of Science - Food Science - Applied Nutrition Science
San Jose State University
Associate of Arts - Education & Nutrition Science
Berkeley City College,