Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Yezenia Diaz

Yezenia Diaz

Miami,FL

Summary

Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

13
13
years of professional experience

Work History

Receptionist

Caonaba Hotel
02.2015 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Hotel Housekeeper

Caonaba Hotel
03.2010 - 02.2015
  • Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

Education

Hotel And Tourism School
Camaguey Cuba

Skills

  • Organization skills
  • Telephone skills
  • Customer/Client relations
  • Team work
  • Cleaning and organizing abilities
  • Housekeeping
  • Time Management
  • Work Planning and Organization

Languages

Spanish
Native or Bilingual
English
Limited Working

Additional Information

*Immediate availability

*Flexible hours



Timeline

Receptionist

Caonaba Hotel
02.2015 - 06.2023

Hotel Housekeeper

Caonaba Hotel
03.2010 - 02.2015

Hotel And Tourism School

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Yezenia Diaz