Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yezenia Garcia

Newark

Summary

Motivated and dependable professional with experience in customer service, team leadership, and operations management across diverse industries. Skilled in staff coordination, process improvement, and safety enforcement, with a proven ability to deliver measurable results such as cost savings, efficiency gains, and customer satisfaction. Adept at handling high-pressure environments, resolving conflicts, and maintaining compliance with policies and procedures. Bilingual in English and Spanish, bringing strong communication skills and the ability to connect with a wide range of clients and colleagues.

Overview

12
12
years of professional experience

Work History

Security Officer

Metlife
02.2025 - 08.2025
  • Prevented potential incidents by 30% through proactive crowd monitoring and early intervention during high-capacity events.
  • Reduced entry delays by 20% by streamlining bag check and ticket screening procedures, improving fan experience.
  • Ensured safety for crowds of up to 60,000+ by coordinating with local law enforcement and event staff on emergency protocols.
  • Decreased theft and unauthorized access by 25% through vigilant patrols, surveillance monitoring, and enforcing restricted-area policies.
  • Resolved conflicts quickly and safely, handling an average of 10+ escalated situations per event with minimal disruption.

Manager

Ez Wash Laundromat
01.2014 - 01.2025
  • Increased customer retention by 20% by launching a loyalty program and improving complaint resolution.
  • Cut monthly utility costs by 12% through optimized machine scheduling and monitoring water/electricity usage.
  • Reduced overtime expenses by 15% by implementing efficient staff scheduling and cross-training employees.
  • Boosted wash-and-fold service revenue by 18% by introducing bundle pricing and upselling add-on services.
  • Maintained 95%+ customer satisfaction ratings by training staff in customer service best practices and resolving issues quickly.

Education

Barringer High School
Newark

Skills

  • Inventory Management & Ordering
  • Staff Scheduling & Payroll Support
  • Point of Sale (POS) Operation & Cash Handling
  • Utility Cost Monitoring & Reduction Strategies
  • Access Control & Credential Verification
  • Bag Check & Metal Detector Operation
  • Emergency Response & Evacuation Procedures
  • Incident Reporting & Documentation
  • Conflict De-escalation Techniques
  • Bilingual Communication (Fluent in Spanish & English

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Security Officer

Metlife
02.2025 - 08.2025

Manager

Ez Wash Laundromat
01.2014 - 01.2025

Barringer High School