Yezenia Hernandez Bujosa
Kissimmee,United States
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably with Amazon. Expert in route planning and GPS navigation, coupled with a strong empathy for client needs, led to significant improvements in delivery accuracy and client relations. Achieved a notable increase in repeat business through exceptional service and proactive communication. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
14
14
years of professional experience
Work History
Customer Service Driver
LYFT
2022.05 - Current
- Improved customer satisfaction by providing timely and efficient delivery services.
- Enhanced company reputation with exceptional customer service during deliveries and pickups.
- Maintained a clean and safe vehicle for reliable transport of goods to customers.
- Streamlined route planning, resulting in reduced fuel costs and increased efficiency.
- Built strong relationships with clients through consistent communication and updates on delivery status.
Delivery Driver
Amazon
2021.08 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Picker Packer
Amazon
2023.08 - 2023.11
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
Retail Associate
Kohl's
2021.08 - 2022.02
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Delivery Driver
NAPA Auto Parts - Genuine Parts
2019.06 - 2020.02
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
LINE PREP
Jason Deli
2018.04 - 2019.06
- Enhanced customer satisfaction by preparing and presenting high-quality dishes on time.
- Streamlined kitchen operations for efficiency by maintaining organized workstations and keeping inventory up to date.
- Collaborated with the head chef to create innovative menu items, resulting in increased guest satisfaction.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
Quality Control Inspector
ABBOTT
2012.06 - 2018.10
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Conducted comprehensive training sessions for new inspectors, enhancing their understanding of company quality standards and best practices.
- Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
- Evaluated supplier materials against established specifications, ensuring adherence to high-quality standards throughout the supply chain.
- Contributed to successful ISO certification processes by adhering strictly to international quality management standards during inspections.
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
CASHIER
SAMS CLUB
2010.05 - 2012.06
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
ESCUELA VOCACIONAL ANTONIO LUCHETTI
ARECIBO, PR05.2010
Skills
Route Planning
Vehicle Maintenance
Stress Tolerance
Clean Driving Record
Professional Appearance
Safety awareness
Strong empathy
GPS Navigation
Vehicle loading
Safe Food Handling
Equipment Operation
Merchandise Restocking
Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Picker Packer
Amazon
2023.08 - 2023.11
Customer Service Driver
LYFT
2022.05 - Current
Delivery Driver
Amazon
2021.08 - Current
Retail Associate
Kohl's
2021.08 - 2022.02
Delivery Driver
NAPA Auto Parts - Genuine Parts
2019.06 - 2020.02
LINE PREP
Jason Deli
2018.04 - 2019.06
Quality Control Inspector
ABBOTT
2012.06 - 2018.10
CASHIER
SAMS CLUB
2010.05 - 2012.06
High School Diploma -
ESCUELA VOCACIONAL ANTONIO LUCHETTI
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