Yezenia Pena
Admin
Amarillo
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Language
Work History
Title Clerk /Lead Front Desk Coordinator
Dealers Auction Xchange
01.2024 - Current
- Communicated with customers to resolve common title issues.
- Contacted Texas Motor Vehicle Department to determine status of pending titles.
- Enhanced data integrity with rigorous verification of vehicle ownership and lien information.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients.
- Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Improved record-keeping accuracy, meticulously organizing physical and digital files for easy retrieval.
- Streamlined front desk processes for improved efficiency and productivity through effective organization and communication.
- Collected fees and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
Lash Technician
Devine Aesthetics
05.2020 - Current
- Utilized exceptional customer service skills throughout lash consultations and services.
- Followed strict safety standards to protect clients from injury or infection.
- Created unique looks matching individual client preferences and budgets.
- Educated clients on how to clean and maintain lash extensions.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Consulted with clients to understand desired look and discuss available lash options.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
Credit Analyst
Affiliated Foods Inc.
01.2018 - 05.2020
- Made decisions and recommendations about extending lines of credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Assessed credit risk and analyzed financial statements.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Sales Team Member/Front Desk Clerk
Affiliated Foods
05.2017 - 01.2018
- Processed product returns and assisted customers with other selections.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Answered customer questions about sizing, accessories, and merchandise care.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Utilized CRM software to manage customer accounts and track performance metrics.
Education
High School Diploma -
Tascosa High School
Amarillo, TX 08.2002 - 2006.05
Lash Extension License - Cosmetology Education
3D Lash & Salon Academy
Dallas, TX 05.2020 - 2021.05
Skills
Data analysis
Credit decisions
Verbal and written communication
Commercial and consumer clients
Organization and Time Management
Attention to Detail
Teamwork and Collaboration
Data Entry
Telephone etiquette
Office administration
Word processing
Researching skills
Administrative support
Filing
Office organization
File management
Sorting and labeling
Expense reporting
Cash Handling
Mail sorting
Timeline
Title Clerk /Lead Front Desk Coordinator
Dealers Auction Xchange
01.2024 - Current
Lash Technician
Devine Aesthetics
05.2020 - Current
Lash Extension License - Cosmetology Education
3D Lash & Salon Academy
05.2020 - 2021.05
Credit Analyst
Affiliated Foods Inc.
01.2018 - 05.2020
Sales Team Member/Front Desk Clerk
Affiliated Foods
05.2017 - 01.2018
High School Diploma -
Tascosa High School
08.2002 - 2006.05
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