Yezenia Pena
Amarillo,TX
Summary
Motivated Professional experienced in customer service and multitasking. Delivered positive customer experiences through strong work ethic and adaptability. Committed to supporting organizational goals by effectively managing time and thriving under pressure.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Bank Teller
Education Credit Union
Amarillo, TX
01.2026 - Current
- Processed customer transactions accurately and efficiently at Education Credit Union.
- Assisted customers with account inquiries and provided relevant information.
- Verified customer identification to ensure secure transactions were conducted.
- Maintained cash drawer integrity through regular cash handling procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Maintained confidentiality of bank records, transactions and customer information.
- Supported branch security measures by following established protocols diligently.
- Collaborated with team members to ensure smooth daily operations.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Title Clerk
DAX OF AMARILLO
Amarillo, TX
02.2023 - 01.2026
- Process vehicle title transfers and registrations efficiently and accurately.
- Verify documentation for compliance with state regulations and company policies.
- Maintain organized records of titles, registrations, and customer transactions.
- Performed data entry of vehicle information into system for registration purposes.
- Collaborate with law enforcement to address title fraud cases promptly.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Lash Technician
DE- VINE AESTHETICS
Amarillo, TX
05.2020 - 01.2026
- Consulted with clients to determine desired lash styles and preferences.
- Applied various lash extensions using safe and effective techniques.
- Maintained a clean and organized workspace to ensure client safety.
- Managed appointment scheduling for optimal service flow and client satisfaction.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Provided follow-up calls or emails after treatment to ensure client satisfaction.
- Organized appointments according to availability while ensuring that no double bookings occurred.
Credit and Collection Analyst
AFFLIATED FOODS INC.
Amarillo, TX
09.2016 - 05.2020
- Managed credit risk by evaluating customer creditworthiness and payment history.
- Developed collection strategies to minimize outstanding receivables and improve cash flow.
- Analyzed customer accounts to identify delinquent payments and collection opportunities.
- Monitored customer accounts to identify delinquent payments and take corrective action.
- Collaborated with sales teams to resolve billing disputes and enhance customer relationships.
- Reviewed account details to ensure accuracy of billing and payment records.
- Investigated customer complaints related to billing issues or incorrect charges.
- Compiled data from various sources into comprehensive reports for management review.
Education
TASCOSA HIGH SCHOOL
Amarillo, TXSkills
- Transaction processing
- Customer inquiries
- Billing accuracy
- Confidentiality awareness
- Security protocols
- Financial analysis
- Data inputting
- Multitasking and organization
- Time management proficiency
- Team collaboration
- Effective communication
- Trustworthiness and integrity
- Stress tolerance
- Spanish fluency
- Professionalism and courtesy
- Customer needs assessment
- High-volume service
- Attention to detail
- Legal compliance
- Notary public
- Teamwork and collaboration
Languages
Spanish
Professional
Certification
- NOTARY
Timeline
Bank Teller
Education Credit Union
01.2026 - Current
Title Clerk
DAX OF AMARILLO
02.2023 - 01.2026
Lash Technician
DE- VINE AESTHETICS
05.2020 - 01.2026
Credit and Collection Analyst
AFFLIATED FOODS INC.
09.2016 - 05.2020
TASCOSA HIGH SCHOOL