Yezenia Valencia
Fresno,CA
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional communication skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
25
25
years of professional experience
Work History
Direct Care Staff Member
Rubys Valley Care Home
Fresno, California
05.2023 - Current
- Supported residents with daily personal care in Ruby's Valley Care Home
- Provided companionship and emotional support during resident interactions
- Provided emotional support and encouragement to clients during difficult times.
- Utilized appropriate techniques when dealing with challenging behaviors.
- Advocated for client rights in compliance with laws and ethical standards. in accordance with applicable laws, regulations and ethical standards.
- Assessed changes in physical or mental condition and reported findings to supervisor.
- Helped maintain clean, safe, and orderly common areas throughout care home
- Completed training programs to meet state licensing regulations.
Housekeeper
USC Wrigley Marine Science Center
11.2022 - 12.2022
- Cleaned and stocked guest rooms, ensuring fresh towels and linens, vacuumed floors, made beds, and restocked bathroom items to enhance guest comfort and satisfaction.
- Cleaned residence halls, guest rooms, and shared spaces at marine science center.
- Sanitized restrooms, showers, and high-touch surfaces using approved disinfectants.
- Replenished linens, toiletries, and cleaning supplies for campus housing operations.
Restaurant Hostess
Blue Water Grill Avalon
04.2022 - 05.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners, and busser in maintaining a welcoming and organized dining area for every guest.
- Collected information from arriving customers to seat groups or place them onwait list.
- Collected and organized arrival information from customers to efficiently seat groups or manage waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Monitored front entrance for new guests while assisting servers with drink orders to enhance guest service experience.
Salad Maker
Steves Steak House
04.2021 - 02.2022
- Prepared ingredients by washing, peeling, and cutting fruits and vegetables for cooking and serving.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Minimized kitchen accidents through rigorous adherence to cleanliness and organizational standards.
- Maintained high personal grooming standards and uniform presentation.
- Maintained composure and ensured quality service during high-pressure situations.
Housekeeper
Catalina Island Medical Center
10.2020 - 04.2021
- Cleaned and stocked guest rooms, ensuring fresh towels, linens, and well-organized bathroom items for guest satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings through thorough vacuuming, window cleaning, and dusting for guest and employee comfort.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Inspected cleanliness and organization of storage areas and carts to streamline operations and support efficient workflow.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Kept building entryway glass clean and polished for professional presentation.
Housekeeper
Torrance Memorial Medical Center
09.2019 - 09.2020
- Cleaned and stocked guest rooms, ensuring fresh towels and linens, vacuuming floors, making beds, and replenished bathroom supplies for guest comfort.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean, comfortable environments in commercial buildings through regular vacuuming, window cleaning, and dusting, contributing to overall hygiene and guest satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore the linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Polished entryway glass to enhance first impressions and uphold professional standards of cleanliness.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Party Room Management
Salon Romano
03.2002 - 11.2018
- Oversaw employee performance, addressed issues, and maintained productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to enhance customer engagement and increase sales.
- Analyzed sales trends to follow the demands of customers and in-shop needs.
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
- Generated revenue by driving web sales activity and fostering employee performance to achieve sales goals.
Education
High School Diploma -
Colegio De Bachilleres Del Estado De Sonora
Hermosillo, Sonora Mexico07-2005
Skills
- Personal care
- Behavior support
- Client Advocacy
- Care documentation
- Health and Safety Training
- Safety procedures
- Housekeeping operations
- Work Assignments
- Conflict resolution
- Team collaboration
- Effective Communication
- Positive demeanor
- Positive demeanor
Languages
- Spanish
- English
Languages
English
Limited
Spanish
Professional
Timeline
Direct Care Staff Member
Rubys Valley Care Home
05.2023 - Current
Housekeeper
USC Wrigley Marine Science Center
11.2022 - 12.2022
Restaurant Hostess
Blue Water Grill Avalon
04.2022 - 05.2022
Salad Maker
Steves Steak House
04.2021 - 02.2022
Housekeeper
Catalina Island Medical Center
10.2020 - 04.2021
Housekeeper
Torrance Memorial Medical Center
09.2019 - 09.2020
Party Room Management
Salon Romano
03.2002 - 11.2018
High School Diploma -
Colegio De Bachilleres Del Estado De Sonora