Yeznelly Johnson
FL
Summary
Dynamic professional with extensive experience at The Ultimate Medical Academy, excelling in compliance adherence and conflict resolution. Proven track record in developing training programs and enhancing operational efficiency, leading to improved student satisfaction. Strong leadership skills complemented by effective communication, driving successful outcomes in diverse environments.
Overview
14
14
years of professional experience
Work History
Senior Learner Services Advisor/ Student resolution specialist
The Ultimate Medical Academy
11.2016 - Current
- Maintained accurate records of student interactions and academic performance updates.
- Facilitated communication between students and administrative departments to streamline processes.
- Resolved complex inquiries regarding academic programs and services efficiently.
- Encouraged students to explore learning opportunities to prepare for future education.
- Demonstrated effective written and verbal communication skills in presentations.
- Ensured compliance with applicable laws and regulations during resolution processes.
- Leveraged nine-plus years in account management and consulting within health care education.
2nd General Manager
Pret A Manger
07.2013 - 06.2016
- Oversaw daily business operations, including budgeting, staffing, scheduling, and inventory control.
- Monitored financial performance to identify opportunities for cost savings and revenue enhancement.
- Developed service and sales strategies that boosted retention and increased revenue.
- Ensured compliance with local health department regulations for food safety standards.
- Established effective communication channels among staff members to promote operational efficiency.
General Manager
AMF
01.2012 - 09.2013
- Oversaw daily operations across multiple departments, ensuring strict adherence to established protocols.
- Collaborated with marketing teams to create effective promotional campaigns for products and services.
- Negotiated contracts with vendors, securing essential goods and services for organizational needs.
- Monitored inventory levels and placed orders to maintain adequate supply levels.
- Managed comprehensive training programs for new employees, including orientation and onboarding.
- Reviewed operational performance metrics reports, identifying key areas for improvement.
- Recruited, hired, and trained new staff members in compliance with organizational standards.
- Identified and implemented cost-saving initiatives across all departments.
Education
Certificate of Technical Studies - (UX&UI)
Bloc
Online01.2019
Associate of Arts and Sciences (AAS) - Graphic Design and Visual Communications
Southwest Florida College
Tampa, FL01.2010
Skills
Professional
- Training development
- Effective communication
- Leadership skills
- Account management
- Budgeting and cost control
- Relationship building
Technical
- Microsoft Office 365
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- Figma
- HTML and CSS
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Senior Learner Services Advisor/ Student resolution specialist
The Ultimate Medical Academy
11.2016 - Current
2nd General Manager
Pret A Manger
07.2013 - 06.2016
General Manager
AMF
01.2012 - 09.2013
Certificate of Technical Studies - (UX&UI)
Bloc
Associate of Arts and Sciences (AAS) - Graphic Design and Visual Communications
Southwest Florida College