Yhan Negron-Santiago
Lancaster,PA
Summary
Proven leader with extensive experience in customer service and team supervision, notably at Five Guys. Skilled in POS system operation and conflict resolution, I excel in fostering team collaboration and enhancing customer satisfaction. Achieved significant sales growth through effective training and upselling techniques.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Snack Bar Cashier
Mountville Pool
05.2022 - 10.2022
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Snack Bar Attendant
Mountville Pool
05.2022 - 09.2024
- Monitored inventory and notified management of deficiencies or shortages.
- Monitored trends within the industry to identify potential changes or enhancements that could be made within the snack bar setting.
- Participated in regular staff meetings to discuss operational improvements, fostering a collaborative work environment that encouraged growth and development among team members.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Prepared food orders within Number-minute period.
- Consistently provided friendly service to promote better customer engagement.
- Prepped food items for later use to save staff time during busy hours.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Enhanced customer satisfaction by providing timely and accurate snack bar services.
Brand Ambassador
Five Guys
04.2023 - 08.2024
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
Shift Leader
Five Guys
08.2024 - Current
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Education
High School Diploma - N/A
Hempfield High School
200 Stanley Ave, Landisville, PA 1753805.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Team Collaboration and Leadership
- Team Supervision
- Conflict Resolution
- POS System Operation
- Assigning Work
- Professional Appearance
- Quality control assurance
- Sales Reporting
- Rules Enforcement
- Policy and Procedure Enforcement
- Shift leadership
- Shift checklists
- Multitasking Abilities
- Multitasking
- Organizational Skills
- Active Listening
- Teamwork and Collaboration
- Excellent Communication
- Time Management
Certification
- Servsafe Certified
Languages
Sp
Native or Bilingual
Timeline
Shift Leader
Five Guys
08.2024 - Current
Brand Ambassador
Five Guys
04.2023 - 08.2024
Snack Bar Cashier
Mountville Pool
05.2022 - 10.2022
Snack Bar Attendant
Mountville Pool
05.2022 - 09.2024
High School Diploma - N/A
Hempfield High School
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