Summary
Overview
Work History
Education
Skills
Administrative Skills
Timeline
Generic

Yhelena Bermudez

North Miami Beach

Summary

Dedicated administrative professional with 5 years of experience including 3 years of administrative support to senior management and executives. Skilled in calendar coordination, travel arrangements, reimbursements, onboarding and confidential record handling. Proven ability to manage multiple priorities and deadlines maintaining smooth departmental operations.


Overview

9
9
years of professional experience

Work History

Client Relations Specialist

Occasional Papercuts
08.2021 - Current
  • Ensure accurate and timely completion of customer orders, paying close attention to individual order details and deadlines
  • Manage written customer communications across four platforms while maintaining a friendly professional tone that consistently achieved a 4.9/5 customer satisfaction rating
  • Conduct regular audits of multi-platform product listings to ensure data accuracy
  • Represent the company at vendor events, using strong oral interpersonal skills to build new business relationships
  • Implemented new retail designs and promoted them through content creation for listings, resulting in an increase in company revenue of $110,000
  • Quote and Generate invoices based on custom inquiries

HR Administrative Assistant/Administrative Coordinator

RSR North America Corp/EcoBat
12.2018 - 07.2021
  • Prepared onboarding documents and confirm compliance by verifying employment I-9 eligibility and conducting background checks
  • Developed standard work instructions that aided in training the new HR personnel as well as provide guidance for recordkeeping and retention/disposal of employment-related records
  • Organized and updated employee records physically and in HRIS systems, leading to a successful outcome in every annual HR audit
  • Collaborated with HR Management to update employee end-of-year bonuses and raises as well as monitor employee appraisals and salary revisions
  • Appointed by the CEO for transfer to support the C-suite in recognition of my administrative performance
  • Managed calendars, arranged meetings and coordinated travel arrangements for the C-suite
  • Coordinated special events such as conferences, seminars, and workshops and managed catering services
  • Tracked and managed travel expenses for the executives and handled education reimbursements for employees
  • Upheld daily office operations by maintaining office equipment and overseeing supply inventory

Bank Teller

Regions Bank
10.2016 - 11.2018
  • Welcomed customers upon arrival and provided immediate assistance with their financial needs
  • Ensured integrity and safety of confidential data in accordance with company confidentiality agreements
  • Identified potential financial account prospects to connect with bankers for further facilitation
  • Address customer inquiries both over the phone and in person
  • Monitored bank vaults to verify correct cash balances

Education

Northlake College

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • HRIS Systems: SAP, Workday, ADP

Administrative Skills


  • Confidential Data Handling
  • Calendar & Meeting Management
  • Travel & Expense Reporting
  • Records Management (Audit Compliance)
  • Interpersonal & Communication Skills (Written & Oral)
  • English & Spanish Fluency

Timeline

Client Relations Specialist

Occasional Papercuts
08.2021 - Current

HR Administrative Assistant/Administrative Coordinator

RSR North America Corp/EcoBat
12.2018 - 07.2021

Bank Teller

Regions Bank
10.2016 - 11.2018

Northlake College

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Yhelena Bermudez