Summary
Overview
Work History
Education
Skills
Coursework
Timeline
Generic

Yhonn Mary Mary Santos

.
Bronx,NY

Summary

Professional in aviation industry, prepared for role that demands attention to detail and customer service excellence. Experienced in managing boarding procedures and resolving passenger issues swiftly to ensure seamless operations. Focused on team collaboration and adapting to dynamic airport environments, possessing strong communication and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Language

Work History

Gate Agent Customer Services

Delta Airline
Queens, New York
08.2021 - Current
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Operated electronic security control systems and emergency response systems during patrols.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
  • Participated in ongoing training opportunities to stay updated on industry best practices and enhance overall job performance.
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
  • Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
  • Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.

Passenger Services

DGS Delta Global Services
Queens, New York
01.2017 - 08.2021
  • Excellent communication, customer service, and computer skills
  • Assists passengers with reservations, ticketing, and adjustments to itinerary
  • Completes activities, associated paperwork and/or computer entries related to boarding and/or deplaning passengers
  • Ability to process customer tickets and announce flight information
  • Calculated airplane load and coordinated operations as required
  • Coordinate with supervisor to determine staffing needs for gate and ground operations, including ticket counters and baggage services.

Personal Shopper/ Delivery

Instacart
New York, New York
10.2014 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Bookkeeper

RIS Inc.
New York, New York
09.2014 - 08.2015
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Maintained and processed invoices, deposits, and money logs.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.

Bookkeeper / Cashier

Fine Fare
The Bronx, New York
01.2011 - 01.2014
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Reconciled and corrected issues with financial records.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Maintained and processed invoices, deposits, and money logs.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Established QuickBooks accounting system to reflect accurate financial records.

Education

AAS Degree - Accounting

Monroe College
Bronx, NY

Bachelor Degree - Aviation Management

York College
Queens, NY
06.2026 - 06.2026

Skills

  • Proficient in English-Spanish communication

  • Experienced with Microsoft Office applications

Customer service skills

  • Advance Excel

  • QuickBooks

  • Payroll

Teamwork

Problem-solving abilities

Airport safety regulations

Gate announcements

Ticketing and boarding

Strong work ethic

Teamwork and collaboration

Problem-solving

Decision-making

Self motivation

Critical thinking

Coursework

  • Accounting I & II
  • Computerized Accounting I, II
  • Federal Income Tax
  • Intermediate Accounting I and II
  • Forensic Accounting
  • Macroeconomics
  • Electronic Spreadsheet Applications
  • Advanced Spreadsheet Applications
  • Cost accounting
  • Marketing
  • Business law I
  • Business Writing
  • Aeronautics AVIA 250
  • Intro to aviation in Business

Timeline

Bachelor Degree - Aviation Management

York College
06.2026 - 06.2026

Gate Agent Customer Services

Delta Airline
08.2021 - Current

Passenger Services

DGS Delta Global Services
01.2017 - 08.2021

Personal Shopper/ Delivery

Instacart
10.2014 - Current

Bookkeeper

RIS Inc.
09.2014 - 08.2015

Bookkeeper / Cashier

Fine Fare
01.2011 - 01.2014

AAS Degree - Accounting

Monroe College

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Yhonn Mary Mary Santos.