YI Zhang
Allen,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Handset Service Manager
ZTE USA
2011.06 - Current
* Successfully applied the pre-paid service model to China’s first smartphone project in the U.S. (BOOST WARP), saving over 50 million yuan in after-sales costs.
* Managed after-sales service for SPRINT, T-Mobile, Verizon, USCC, AT&T, and other projects.
* In-depth knowledge of after-sales service requirements for each operator.
Global Quality Manager
Foxconn
2005.08 - 2011.06
* Established after-sales service and quality operation system in the Indian market, winning the Gold Medal Service Enterprise title.
* As a global quality manager of HP consumer computers, the global defective rate in 2009 was reduced by 13.5% compared with 2008.
* As a quality recover manager in charge of Lenovo’s quality incident in the 2008 Olympic Games. The total quality recover funds involve more than 100 million yuan.
Education
Master of Science - Industrial Engineering
Tsinghua University
Beijing,China07.2014
Skills
- PMP (Project Management Professional) and CQE (Certified Quality Engineer) qualifications achieved in 2009.
- QPM (Quality Project Manager) for the APPLE iPad2 housing part in 2010, receiving quality requirement from Steve Jobs.
- 12 years of experience in after-sales service management and operation in the United States.
Timeline
Handset Service Manager
ZTE USA
2011.06 - Current
Global Quality Manager
Foxconn
2005.08 - 2011.06
Master of Science - Industrial Engineering
Tsinghua University
Similar Profiles
Winnie (Huili) LiuWinnie (Huili) Liu
Handset Service Manager at ZTE USA, INC.Handset Service Manager at ZTE USA, INC.
Joel GohJoel Goh
Senior Warehouse Manager at ZTE CorporationsSenior Warehouse Manager at ZTE Corporations
Tertius PanterTertius Panter
Global Health, Safety & Well-being Director at ZTE CorporationGlobal Health, Safety & Well-being Director at ZTE Corporation