Summary
Overview
Work History
Education
Skills
Timeline
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Yi Zhou

adkins,TX

Summary

Dynamic service crew member with a strong work ethic, recognized for enhancing customer satisfaction at Golden Chick. Proven ability to thrive in fast-paced environments while maintaining accuracy in cash handling. Committed to promoting safety and cleanliness, contributing to efficient operations and positive dining experiences.

Overview

5
5
years of professional experience

Work History

Service Crew Member

Golden Chick
09.2023 - 08.2024
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Prepared salads, soups and sandwiches for customers.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.

Service Crew Member

Boiling Point (Chinese Restaurant)
02.2020 - 04.2021
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Kept customers and crew areas organized.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Warehouse Worker

Amazon
09.2019 - 12.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.

Education

Mathematics

Snohomish High School
Snohomish, WA
06-2018

Skills

  • Effective customer service
  • Experience in high-pressure settings
  • Attention to detail and accuracy with transactions
  • Flexible schedule availability (evenings, weekends, holidays)
  • Strong work ethic
  • Bilingual – English/Chinese
  • Flexible schedule
  • Positive company representation
  • Quick learner
  • Efficient task completion

Timeline

Service Crew Member

Golden Chick
09.2023 - 08.2024

Service Crew Member

Boiling Point (Chinese Restaurant)
02.2020 - 04.2021

Warehouse Worker

Amazon
09.2019 - 12.2020

Mathematics

Snohomish High School

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Yi Zhou