YIADINY AGUAYO
CMAA
Beasley,TX
Summary
Dynamic Office Manager with a proven track record at West Wynde Health Services, excelling in organizational skills and office administration. Expert in enhancing operational efficiency and confidentiality, significantly increasing revenue through optimized billing processes. Demonstrates exceptional multi-tasking abilities and interpersonal skills, leading to improved team performance and compliance with regulatory standards. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office Manager position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
West Wynde Health Services
03.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
Office Staff Assistant
West Wynde Health Services
03.2016 - 03.2017
- Answered phone calls, responded to email, and addressed customer questions and concerns to promote satisfaction and continued business.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
Home Health Care Attendant
West Wynde Health Services
03.2015 - 03.2016
- Maintained clean, safe, and well-organized patient environment.
- Implemented creative strategies to keep clients engaged in activities that promoted cognitive functioning and mental stimulation.
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients, and medication reminders.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
Education
Comprehensive Coding System - Comprehensive Coding System
Houston Community College
Houston, TX12.2021
Medical Business Professional - Medical Business Professional
Houston Community College
Houston, TX08.2021
Skills
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Document Management
- Training and coaching
- Policy Implementation
- Financial Tracking
- Strategic Planning
- Performance Improvement
- Scheduling and Coordinating
- Human Resources Management
Certification
Certified Medical Administrative Assistant
Additional Information
Several Trainings though Texas Health and Human Services and learningportal.hhs.texas.gov.
For policies and procedures, survey, compliance, Infection control, Emergency Preparedness, Epilepsy, CLASS/DSA, EVV, OSHA, SAMA, CPR, HIPA,ANE, etc.
knowledge on the following portal; VESTA, WELLSKY, AND ALLEGANY.
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
West Wynde Health Services
03.2017 - Current
Office Staff Assistant
West Wynde Health Services
03.2016 - 03.2017
Home Health Care Attendant
West Wynde Health Services
03.2015 - 03.2016
Comprehensive Coding System - Comprehensive Coding System
Houston Community College
Medical Business Professional - Medical Business Professional
Houston Community College
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
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