Yidanna Velazquez
Houston,TX
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
22
22
years of professional experience
Work History
Manager
VAD Holdings Inc
Spring, TX
08.2020 - 07.2024
- Established processes to ensure efficient workflow throughout the organization.
- DRO daily routes planning.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with industry regulations and company policies.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Supervisor
Allied Facility Care
Cypress, TX
04.2017 - 11.2019
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
Area Manager
Kellermeyer Bergensons Services LLC
Houston, TX
02.2014 - 02.2016
- Oversaw the recruitment process for new staff members including interviewing and training.
- Conducted periodic reviews of inventory levels and product mix in stores.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Resolved conflicts between employees or customers in a professional manner.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Coordinated with store managers to develop plans for improving service.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Monitored and evaluated district performance to ensure goals were met.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
- Supervised employees, ensuring optimal productivity.
- Weekly Audits to ensure service quality and company standards.
Customer Sales and Service Expert
Estee Lauder
Ponce, PR
01.2003 - 05.2013
- Maintained a clean work area by organizing shelves and removing outdated products from the display case.
- Provided accurate information on products and services to customers.
- Processed payments using a variety of methods such as cash, check, credit card and debit card transactions.
- Operated a point-of-sale system efficiently to process sales quickly and accurately.
- Developed strong relationships with clients through effective communication skills.
- Advised customers on product features, benefits, and warranties.
- Answered telephone inquiries promptly and professionally.
- Assisted customers with product selection, queries, and complaints.
- Greeted customers and provided exceptional customer service.
Education
Certification - Emengency Technician
POPAC
Ponce,PR05-2007
High School Diploma -
Carmen Belen Veiga
Juana Diaz, PR05-2004
Skills
- Staff Development
- Performance Management
- Business Development
- Strategic Planning
- Expense Tracking
- Operations Management
- Budget Control
- Project Management
- DRO daily route planning (multiple routes)
- Package Route (schedule, monitoring stops and pickups, drivers hours, codes, service, etc)
- Schedule Preparation
- Bilingual ( English and Spanish)
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Manager
VAD Holdings Inc
08.2020 - 07.2024
Supervisor
Allied Facility Care
04.2017 - 11.2019
Area Manager
Kellermeyer Bergensons Services LLC
02.2014 - 02.2016
Customer Sales and Service Expert
Estee Lauder
01.2003 - 05.2013
Certification - Emengency Technician
POPAC
High School Diploma -
Carmen Belen Veiga
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