Yifan Yang
Walla Walla,Washington
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. At the same time, maintain as a diligent, detail-oriented and experienced tax analyst offering solid understanding of legal and regulatory issues surrounding taxations.
Overview
6
6
years of professional experience
Work History
Host
Shiki Hibachi
09.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Advised customers about special offerings and menu items to help drive sales.
Office Manager
H&R Block
11.2017 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Prepare personal and business tax returns.
- Provide bookkeeping services to customers in need.
- Established team priorities, maintained schedules and monitored performance.
- Analyzed tax issues and made recommendations for remediation to management.
- Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
- Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Kept case data and contact information up to date to expedite proceedings.
- Recommended financial solutions in relation to tax implications.
Education
Bachelor of Arts - Economics
Whitman College
Walla Walla, WA05.2014
Skills
- Train Staff
- Warm and Friendly
- Written Communication
- Conflict Management
- Evaluate Performance
- Payment Plan Processing
- Staff Training
- Tax Code Interpretation
- Tax Audit Management
- Tax Return Filing
- Accounting Techniques
- Customer Communication
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Host
Shiki Hibachi
09.2021 - Current
Office Manager
H&R Block
11.2017 - Current
Bachelor of Arts - Economics
Whitman College
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