Yigit Akyuz
Brooklyn,NY
Summary
At Masal Plus Restaurant, I excelled in enhancing guest satisfaction by delivering top-notch service quality and maintaining cleanliness, showcasing my adaptability and high energy. A team player, I contributed to efficient operations and positive guest feedback, leveraging skills in order taking and food running. My proactive approach and ability to remain cool under pressure led to a significant improvement in customer service delivery.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Masal Plus Restaurant
2023.10 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Kingsborough Community College of The City University of New York
Brooklyn, NY05.2028
Skills
- Order Taking
- Cleanliness
- Service Quality
- Warm and Friendly
- Table Bussing
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- High Energy and Stamina
- Table Setting
- Cool Under Pressure
- Food Running
Languages
Turkish
Native or Bilingual
English
Professional Working
Japanese
Timeline
Restaurant Waiter
Masal Plus Restaurant
2023.10 - Current
High School Diploma -
Kingsborough Community College of The City University of New York
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