YIHWAN HWANG
LOS ANGELES,CA
Overview
6
6
years of professional experience
Work History
Head Server/Manager
DTLA KBBQ
LOS ANGELES, CA
10.2023 - 02.2024
- Worked and prepared the front house work system from prior of soft opening.
- Interviewed and hiring all of FOB staffs and some of BOH staffs as well and managed their regular schedule and covering urgent shift changes.
- Controlled stocks and ordered all of FOB equipments and beverages (soda and all alcoholic beverages) weekly, and also support BOH as well.
- Control daily cash sales and tips and also report daily sales with right procedure.
- Co-operate marketing with 3rd marketing company and analyze affection from each marketing and planned for upcoming new marketing.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries and complaints requiring management-level escalation.
Server
Bon shabu
LOS ANGELES, CA
12.2022 - 10.2023
- Learn how to work and run high volume of customers at all you can eat restaurant
- Deal with new generation POS system and knows how to edit and fix with details (clover).
- Completed to keep food ingredients fresh and restock at the time when it needed to be, and control the quantities so it must not be wasted.
Server
Daedo sikdang
LOS ANGELES, CA
09.2022 - 10.2023
- Served high quality service and food to customer with variety demands from customers and understood concept of high-end restaurant.
- Worked in bigger restaurant company originally from Korea and experienced how they works and runs the business.
- Learned and awaken how importance of marketing in restaurant industry and how it affects on sales.
Server
King Chang (Wang-Chang)
LOS ANGELES, CA
07.2021 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Learn how to work with delivery company as uber eats and etc.
- Learn how to cook special food ingredients as intestine (gopchang)
Server
Quarters
LOS ANGELES, CA
07.2018 - 06.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided quality customer service and represented company.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Skills
- High-Volume Dining
- Point of Sale (POS) System Operations
- Safe Food Handling
- Training Employees
- Multitasking Skills
- Team Management
- Complaint Resolution
- Speak both English and Korean
Timeline
Head Server/Manager
DTLA KBBQ
10.2023 - 02.2024
Server
Bon shabu
12.2022 - 10.2023
Server
Daedo sikdang
09.2022 - 10.2023
Server
King Chang (Wang-Chang)
07.2021 - 01.2023
Server
Quarters
07.2018 - 06.2021