Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yik Tam (Thomas)

Old Bridge,NJ

Overview

6
6
years of professional experience
1
1
Certification

Work History

Project Management

Kam Man
12.2024 - 06.2025
  • Analyzed sales data using Excel to identify underperforming products and coordinate their removal from inventory, supporting an optimized product mix.
  • Conducted competitive analysis and collaborated with vendors to identify and assess potential opportunities for adding popular products, ensuring alignment with customer demand through data analysis.
  • Developed and implemented supermarket planograms by analyzing sales trends.
  • Coordinated the rollout of new keyboard hardware for cashiers utilizing the MoleQ system, overseeing equipment installation through effective workflow scheduling.

Assistant

Art Studio
06.2023 - 11.2024
  • Managed content creation and scheduling for social media platforms to increase brand visibility.
  • Provided customer support by addressing inquiries and resolving issues promptly.
  • Managed and troubleshoot in a SOHO environment.
  • Researched competitor strategies and trends on social media to enhance the company’s offerings

Assistant Manager

Just Asian Food (E-Commerce)
01.2020 - 05.2023
  • Technical Support within a SOHO environment.
  • Managed product listings and pricing updates on Shopify, improving accuracy and sales performance.
  • Provided customer support via Zendesk and email, ensuring prompt and effective resolution of issues.
  • Performed SEO optimizations for the company's Instagram and Facebook pages, boosting online traffic.
  • Streamlined inventory management processes by integrating real-time tracking tools, minimizing stock discrepancies and supporting seamless order fulfillment for enhanced operational efficiency.

Technical Support Specialist

Achieve 3000
07.2019 - 11.2019
  • Managed over 80 support tickets per day, resolving technical issues using Salesforce and Excel.
  • Utilized company databases to troubleshoot and document solutions, ensuring timely closure of tickets.
  • Streamlined escalation processes by integrating feedback loops between technical and customer support teams, strengthening response consistency across cases.

Education

B.S. - Information Technology

New Jersey Institute of Technology
Newark, NJ
05-2019

Skills

  • Technical Support
  • Customer Service
  • Software Installation
  • Troubleshoot
  • Research

Certification

CompTIA A+

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Project Management

Kam Man
12.2024 - 06.2025

Assistant

Art Studio
06.2023 - 11.2024

Assistant Manager

Just Asian Food (E-Commerce)
01.2020 - 05.2023

Technical Support Specialist

Achieve 3000
07.2019 - 11.2019

B.S. - Information Technology

New Jersey Institute of Technology

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Yik Tam (Thomas)