Summary
Overview
Work History
Education
Skills
Timeline
Generic
Yikaileau Washington

Yikaileau Washington

San Jose,Ca

Summary

With over 7+ years of customer service as well as being CPR/First Aid, Guard Card and OSHA certified, I am specialized and properly trained in guest interaction, exceptional service and proper use of life saving protocols in dangerous situations. Possessing skills working with a plethora of different people within various environments, my customer service experience and knowledge has equipped me with the right attitude, work ethic and guest oriented mindset that can provide an exemplary experience towards whoever I am serving, helping or saving.

Overview

10
10
years of professional experience

Work History

All Departments

Target
01.2018 - 10.2023
  • FRONT OF STORE ATTENDANT
  • Maintaining a store of cleanliness by sweeping, mopping and sanitizing surfaces and structures while prioritizing organization of the store both inside and outside in the plaza.
  • Proper Application of hazardous waste (bodily fluids, chemicals)
  • Proper use of various cleaning chemical agents
  • Cleaned bathrooms, registers, floors, surfaces, carts, Swept plaza
  • Emptied all trash in and around building
  • Baled Cardboard
  • CASHIER/RETURNS ASSOCIATE
  • Responsible for handling duties of a cashier and handling disputes when it came to the issue of refunds or price adjustments
  • This job requires total interaction with the guest and ensuring a complete professional cadence even when they are upset
  • STYLE TEAM:
  • Assisted in the clothing department of the store
  • Checking inventory, zoning, organizing and auditing things within the department
  • Also helping with visual merchandising for whichever seasonal style was coming up next
  • ELECTRONICS TEAM
  • Being in this department where customers would ask a wide range of questions about movies, shows, video games and gadgets before a purchase would leave me wanting them to make the best decision possible and exiting the store satisfied with their decision
  • GENERAL MERCHANDISE:
  • Responsible for stocking the shelves and auditing items to ensure correct count of things in the aisles
  • Also assisting and helping guests who have various questions on items they don't know about and want to buy
  • From school supplies to cleaning items ..I help guests look what they're searching for and make the right decision
  • FLEX/FULFILLMENT TEAM:
  • Responsible for dealing with online orders and the whole process of it the entire way through
  • Preparing them for packaging and shipment with FedEx and UPS
  • CONSUMABLES TEAM:
  • The food department of the store Responsible for pushing out dairy, produce and dry foods
  • Checking for expiration dates, maintaining the cleanliness of the work area due to it being a sensitive area where germs could accumulate, unloading pallets from trucks and pushing them onto the floor
  • Assisting guests with food knowledge facilitating their shopping process as well as finding food items for them
  • Assisted customers in person
  • Explained products and benefits
  • Inventoried stock
  • Operated the cash drawer
  • Provided excellent technical support
  • Answered phone and assisted Guests with changes
  • Maintained up-to-date knowledge of customer accounts

Warehouse Material Handler

Tesla It Solutions
Fremont, CA
10.2023 - 04.2024
  • Received and processed incoming materials, supplies, equipment, and merchandise.
  • Organized warehouse inventory to ensure items were in the correct location and easily accessible.
  • Loaded and unloaded shipments from delivery trucks with a pallet jack or forklift.
  • Tracked orders on computer systems for accuracy and timeliness of deliveries.
  • Operated powered industrial equipment such as order pickers, stand-up reach trucks, turret trucks, and electric pallet jacks safely according to company guidelines.
  • Stocked shelves accurately in accordance with specified layout plans and labels.
  • Reported any discrepancies between physical count versus system count to supervisor immediately upon discovery.
  • Sorted products based on size, type, style for efficient storage or shipment preparation.
  • Gained Pallet Jack, Forklift, Tugger and standup Tugger certifications

Resilience Corp. Associate

San Jose Conservation Corps
San Jose, CA
02.2023 - 08.2023

6 MONTH PROGRAM

  • Proper use and knowledge of power tools such as the pole saw, chainsaw, rakes, shovels, barrels, leafblowers, woodchippers, scythe's, edgers and clippers.
  • Worked on various location properties such as Mayfield, Kelly Park, Alum Rock Park, Educational park
  • Learned the construction of infrastructure by building of a sidewalk road on Emma Prusch Farms by layering different sediments of rock and soil.
  • Participated daily in teamwork activities that involved picking up trash in the vicinity of areas at Alum Rock Park as well as cutting trees and using the wood chipper with Co workers to disassemble large blocks of wood.
  • Under the Conservation Corp. I was also CPR/AED Certified by the American Red Cross and OSHA Trained by OSHA Facilty.
  • Implemented correct use of PPE equipment such as:
  • Hard Hat (E Class)
  • Gloves
  • High Visibilty vest
  • Steel toe shoes
  • Earbuds (Dependent on decibal output by machinery)
  • Eye Goggles
  • Chaps (when operating chainsaw)

Sales Associate

Forever 21
08.2016 - 01.2018
  • Maintaining the organization of clothes around the store
  • Promote on going sales for guests
  • Travel to other store locations locations to assist in sales goals and audit correct inventory

Customer Service Specialist

Lucky’s Supermarkets
San Jose, CA
07.2015 - 06.2016
  • Focused on maintaining excellent customer satisfaction
  • Maintaining store cleanliness both inside and out by:
  • Sanitizing shelves and register areas
  • Gatheingr stray carts from around entire plaza
  • Sweep, collect and dispose of trash around outside of store
  • Maintain cleanliness of restrooms and sweeping/mopping the entirety of general store area
  • Stock shelves and maintain accurate inventory of store items
  • Handle cashier responsibilities
  • Cook and promote food brands on special Holidays and events to help boost sales
  • Forever 21 Corp.

Camp Counselor

Texas Instruments
Santa Clara, CA
06.2014 - 07.2014
  • I was responsible for instructing and leading both middle and high school students in the facilitation of coding programs at
  • Texas Instruments
  • My duties were to help them learn certain coding programs as well as lead activities to help students engage with one another to teach them the value of teamwork
  • I was also responsible for maintaining the organization of lessons that were to be taught whilst coming up with creative ways for students to enjoy them.

Education

In Progress - Biblical Studies

Northern California Bible College
05.2023

Deanza Community College
01.2018

High School Diploma -

Piedmont Hills High

Skills

  • FIRST AID/CPR CERTIFIED AMERICAN RED CROSS
  • GUARD CARD LICENSE
  • OSHA TRAINED
  • MERCHANDISE PACKAGING
  • CALL RESPONSE AND TRANSFER
  • CASH HANDLING
  • DETAIL ORIENTED
  • CASH REGISTER OPERATION
  • CUSTOMER RELATIONS
  • PRODUCT SCANNING
  • INVENTORY AUDIT/ STOCK & RESTOCKING
  • GUEST SERVICE/ CUSTOMER INCLINED
  • UTILITIZE PROPER PROTOCOL OF HAZARD CHEMICALS/OBJECTS IN DANGEROUS SITUATIONS
  • EXPERT KNOWLEDGE OF PROPER PPE APPLICATION

Timeline

Warehouse Material Handler

Tesla It Solutions
10.2023 - 04.2024

Resilience Corp. Associate

San Jose Conservation Corps
02.2023 - 08.2023

All Departments

Target
01.2018 - 10.2023

Sales Associate

Forever 21
08.2016 - 01.2018

Customer Service Specialist

Lucky’s Supermarkets
07.2015 - 06.2016

Camp Counselor

Texas Instruments
06.2014 - 07.2014

In Progress - Biblical Studies

Northern California Bible College

Deanza Community College

High School Diploma -

Piedmont Hills High
Yikaileau Washington