Yikaury Rodriguez
Jamaica,NY
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
14
14
years of professional experience
Work History
Manager on Duty
Airways Cleaners
07.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Scheduled and organized daily shift rotations for 3 team of up to 45 employees.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed key performance indicators to measure effectiveness of operational processes.
Manager
Cibao Restaurant
10.2010 - 04.2023
- Assisted in maintaining the store appearance including general housekeeping tasks such as dusting of displays and merchandise, cleaning of shelves and display areas
- Completed opening and closing duties, maintained organization of all cash drawers
- Welcomed customers and helped determine their orders, monitored the status of orders and customers satisfaction
- Responded to customer inquiries, issued receipts and suggestions in a professional manner.
Supervisor at JFK
Allied Universal
08.2020 - 07.2022
- Drafted security operating procedures and training materials
- Developed improved training methods
- Oversaw team of up to 45+ security officers and managed administrative duties, including scheduling and performance evaluations
- Recorded incident reports with detailed accounts of occurrences
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Proficient on the security system ProWatch.
Secretary
Progessive Valet Parking
05.2013 - 01.2019
- Managed schedules, oversaw daily operations, hired and trained employees
- Supervised and delegated orders to other valet attendants
- Lead a team of 10-15 valet attendants to exigently and safely transport vehicles running from 250-500
- Provided excellent customer service to patrons and engaged them with positive conversation to ensure customer satisfaction
- Maintained organized paperwork involving scheduling, disciplinary and customer service.
Education
Criminal Justice -
ASA College Manhattan Campus
08.2021
Security Academy of New York
08.2020
Security Academy of New York
08.2020
Security Academy of New York
08.2020
Security Academy of New York
08.2020
GED -
Southerneastern
03.2017
Skills
- Schedule Management
- Department Oversight
- Customer Service Management
- Inventory Management
- Employee Development
- Effective Communication
- Problem-solving aptitude
- Supervision and training
Timeline
Manager on Duty
Airways Cleaners
07.2023 - Current
Supervisor at JFK
Allied Universal
08.2020 - 07.2022
Secretary
Progessive Valet Parking
05.2013 - 01.2019
Manager
Cibao Restaurant
10.2010 - 04.2023
Criminal Justice -
ASA College Manhattan Campus
Security Academy of New York
Security Academy of New York
Security Academy of New York
Security Academy of New York
GED -
Southerneastern
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