Summary
Overview
Work History
Education
Skills
Timeline
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Yilda Moreno

Dallas

Summary

Reliable Customer Service Associate offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in high volume areas and flexible with changing business needs.

Overview

5
5
years of professional experience

Work History

Bank Teller

Comerica Bank
09.2023 - 06.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Cashier

Victoria's Secret & PINK
11.2021 - 04.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Front Desk Medical Receptionist

Womans Specialty Center
10.2019 - 01.2021
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.

Education

High School Diploma -

WW.Samuell High School
Dallas, TX
06.2014

Skills

  • Credits and Refunds
  • Cash Register Operation
  • Till Counting
  • Teamwork and Collaboration
  • Sales Promotion
  • Telephone Reception
  • Customer Service and Assistance
  • Cooperative Attitude
  • Maintaining Clean Work Areas
  • Adaptable and Flexible
  • Efficient and Detail-Oriented
  • Loyalty Building

Timeline

Bank Teller

Comerica Bank
09.2023 - 06.2024

Cashier

Victoria's Secret & PINK
11.2021 - 04.2022

Front Desk Medical Receptionist

Womans Specialty Center
10.2019 - 01.2021

High School Diploma -

WW.Samuell High School

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Yilda Moreno