Yilena Monzon
Cape Coral,FL
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Expert in Athena and Microsoft Office, with a knack for analytical problem-solving and team leadership.
Overview
7
7
years of professional experience
Work History
Patient Care Specialist
Millennium Physician Group
Cape Coral, Florida
12.2021 - Current
- Provided courteous and efficient support during the patient check-in and check-out process.
- Schedule, reschedule, and verify patient appointments.
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals, or delays.
- Use Athena software to manage patient records and files; reinforce and uphold patient confidentiality, as required by HIPAA and the clinic.
- Manage office and medical supply inventories; receive deliveries, and organize supplies in exam rooms.
- Work with insurance to obtain prior authorization for office visits and procedures.
Front Desk Receptionist
Centrum Health
Miami, Florida
12.2020 - 12.2021
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Collected payments for services, and updated accounts to reflect new balances.
- Supported the professional appearance of office areas by keeping the front desk clean and orderly.
- Updated patient charts with demographic and insurance information.
- Worked to obtain proper information for claims processing.
Assistant Manager
JB Pretzel Company
Hialeah, Florida
05.2019 - 12.2020
- Helped manager run smooth operations by independently handling day-to-day requirements
- Maintained operational performance by skillfully handling opening and closing tasks
- Assisted with training and developing new team members in company policies, procedures, and standards
- Handles cash and credit card transactions effectively and accurately
- Coordinated employee schedules to provide adequate staff coverage
Retail Associate
Ross
Hialeah, FL
03.2018 - 11.2019
- Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner
- Greets all Customers by making eye contact, smiling, and saying 'hello' throughout the Store as well as saying 'thank you' with every register transaction
- Provides prompt and efficient responses to Customers at all times
- Responds to Customer Service calls immediately
- Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed
Education
Associate in Arts (A.A.) -
Miami Dade College
Miami, fl11.2020
High School -
Mater Academy High School
Miami, Florida06.2017
Skills
- Managing Stress Effectively
- Team Leadership
- Analytical Problem Solving
- Skilled in Microsoft Office Applications
- Customer Satisfaction Focus
- Proficient in Athena
- Phreesia System Knowledge
Languages
- English, Fluent
- Spanish, Native
Timeline
Patient Care Specialist
Millennium Physician Group
12.2021 - Current
Front Desk Receptionist
Centrum Health
12.2020 - 12.2021
Assistant Manager
JB Pretzel Company
05.2019 - 12.2020
Retail Associate
Ross
03.2018 - 11.2019
Associate in Arts (A.A.) -
Miami Dade College
High School -
Mater Academy High School
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