Yilianni Garcia

Well, as a host, I had very good opportunities to work closely with customers, since I took calls and greeted them at the entrance of the establishment. This helped me a lot since I developed the ability to speak and know how to help customers in different situations and learn how to handle them. As a waitress, direct communication with people has become easier and more common for me, since I am constantly taking orders and trying to ensure that customers have a satisfactory experience.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Greeted incoming patient professionally and provided a great and knowledgeable assistance.
• Confirmed appointments, communicated with patients , and updated patient insurance.
• Answered phone promptly and directed incoming calls to correct providers.
• Kept reception area clean and neat to give patients positive first impression.