Yilianny Tabares Rodriguez
Miami,Florida
Summary
Dedicated Front Desk/Medical Records Clerk at CMS Diagnostic Services, adept in HIPAA compliance and exceptional customer service. Successfully resolved conflicts with empathy, enhancing patient loyalty. Proficient in data entry and documentation, while actively collaborating with teams to elevate customer satisfaction and streamline operations.
Overview
2
2
years of professional experience
Work History
Front Desk/Medical Records Clerk
CMS Diagnostic Services
11.2022 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Skills
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Client relations
- Call center operations
- Scheduling
- Documentation
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk/Medical Records Clerk
CMS Diagnostic Services
11.2022 - Current
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