YI LIN LIU
Beaverton
Summary
Dynamic sales professional with a proven track record at Tesla, recognized for achieving the lowest error rate nationwide. Skilled in customer relationship management and employee training, I excel in delivering exceptional service and maintaining organized workflows. My outgoing personality and attention to detail drive successful outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Car Sales
TrustAuto
Richmond
11.2022 - 04.2023
- Greeting and welcoming guests and providing them with a positive first impression of the organization.
- Answering to customers questions about cars, financing and purchase process.
- Schedules and accompany customer on test drives, collecting licenses and documents.
- Negotiating in Car price and trade-In values.
- Keeping in touch with past customers to unsure they are satisfied.
Tesla Advisor
Tesla
Richmond
08.2021 - 11.2022
- Greeting and welcoming guests, and providing them with a positive first impression of the organization.
- Very low error rate with documents, preventing extra time wasted due to errors. My team has created the lowest error rate nationwide.
- Scheduling 100+ per week on the ground and arriving units, communicating and confirming with customers in advance to achieve smooth deliveries.
- Adjust to changes, and keep finding new ways to maintain an organized workflow.
- Active selling on sales floors, greeting customers, product introduction, and closing sales.
- Remained courteous and calm, even during unpleasant satisfaction and complaints by customers.
Seasonal Tesla Advisor
Tesla
Vancouver
11.2020 - 03.2021
- Greeting and welcoming guests and providing them with a positive first impression of the organization.
- Check customer in upon their arrival and directing them and answering their questions.
- Remained courteous and calm, even during unpleasant satisfaction and complains by customers.
- Notifying other workers of visitor arrival.
- Contributing to the team by accomplishing tasks as needed.
- Complying with the procedures, rules, and regulations on keeping a safe and clean area.
- Educate new owners by conducting a comprehensive vehicle orientation.
Customer Care Support
BestBuyCanada
HR
04.2020 - 11.2020
- Handles 90+ Chat and emails daily, with duties including retrieving customer data, presenting relevant supporting information.
- Memorized most line of company products, services and special offers.
- Remained courteous and calm, even during unpleasant satisfaction and complains by customers.
- Provided customer solutions and answers with detailed instructions or product information in need.
- Keep track of follow up issues with customer and co-workers.
Home Solution Senior Specialist
BestBuyCanada
Richmond
10.2019 - 04.2020
- Training of new hires on organizational procedures, policies and sales techniques.
- Maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Checked shipments to ensure the quality and quantity of purchased items.
Home Solution Specialist
BestBuyCanada
Richmond
05.2019 - 10.2019
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Provided every customer with professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items Built.
- Created communication strategies to meet client objectives Prepared purchase orders and sent to distributors and suppliers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Connected Home Solution Specialist
BestBuyCanada
Richmond
09.2018 - 05.2019
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Provided every customer with professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items Built.
- Created communication strategies to meet client objectives Prepared purchase orders and sent to distributors and suppliers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Front Desk
Columbia White Rock Education Corporation
White Rock
07.2018 - 05.2019
- Informed customers about payment methods and verified credit card data.
- Greet and welcome guests in person and on phone; answer and solve questions or other support.
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.
- Maintain executive management calendars by planning and scheduling conferences, teleconferences, and travel.
- Manage front office reception area by cleaning and organizing desk and visitor lobby.
Waitress/Cashier
Hereon Chinese Cuisine
South Surrey
09.2015 - 12.2015
- Checked menus to verify current selection availability and cleanliness.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
Waitress/Cashier
CCTV Restaurant
White Rock
05.2014 - 01.2015
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Greeted newly seated guests quickly and efficiently.
- Processed customers' payments and provided receipts.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
Sales Associate
ITalkBB Store
Burnaby
06.2011 - 08.2011
- Retained product, service and company policy knowledge to serve as resource for customers.
- Presented clients with estimates to quote pricing, outline terms and include information.
- Demonstrated products and trained customers to use and maintain.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
Education
Associate Art And Design -
Taylors College Auckland
Auckland, Auckland01.2018
Bachelor of Architectural Studies -
The University of Auckland
Auckland, AucklandSkills
- Organized
- Team player
- Fast learner
- Schedule management
- Excellent customer service
- Excellent communication skills
- Multiple languages
- Outgoing personality
- Reliable and punctual
- Market research and analysis
- Customer relationship management
- Attention to detail
- Employee training
- Classroom experience
Phone - Number
(503)-964-7081
Preferred Name
Elly
Languages
English
Native/ Bilingual
French
Limited
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
Timeline
Car Sales
TrustAuto
11.2022 - 04.2023
Tesla Advisor
Tesla
08.2021 - 11.2022
Seasonal Tesla Advisor
Tesla
11.2020 - 03.2021
Customer Care Support
BestBuyCanada
04.2020 - 11.2020
Home Solution Senior Specialist
BestBuyCanada
10.2019 - 04.2020
Home Solution Specialist
BestBuyCanada
05.2019 - 10.2019
Connected Home Solution Specialist
BestBuyCanada
09.2018 - 05.2019
Front Desk
Columbia White Rock Education Corporation
07.2018 - 05.2019
Waitress/Cashier
Hereon Chinese Cuisine
09.2015 - 12.2015
Waitress/Cashier
CCTV Restaurant
05.2014 - 01.2015
Sales Associate
ITalkBB Store
06.2011 - 08.2011
Associate Art And Design -
Taylors College Auckland
Bachelor of Architectural Studies -
The University of Auckland
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