Yiling Wang
Ethen Foods LLC
Plano,TX
5
years of professional experience
2
Languages
Results-driven B2B client relations and operations professional managing 80–100 business accounts and coordinating orders of $500–$5,000. Expertise in QuickBooks, POS/CRM systems, and customer issue resolution, enhancing operational efficiency. Currently pursuing an engineering-focused degree focused on B2B account management and technical sales.
Work History
B2B Client Relations & Operations Coordinator
10 Months- Manage relationships with 80–100 recurring B2B customers, serving as a primary contact for orders, product inquiries, delivery coordination, and issue resolution.
- Process and coordinate B2B orders ranging from approximately $500–$5,000, managing fulfillment across customers, purchasing, inventory, warehouse, suppliers, and delivery personnel.
- Coordinated logistics and deliveries, optimizing shipment scheduling, driver coordination, and delivery adjustments to resolve issues efficiently.
- Monitored and maintained sales, revenue, profit, order volume, and inventory records to enable informed daily business decisions.
- Managed customer accounts, billing information, transactions, and financial records using QuickBooks, POS/CRM, and internal systems to ensure accuracy and timely processing.
- Monitor and maintain sales, revenue, profit, order volume, and inventory records to support daily business decisions.
- Support purchasing and inventory management by tracking product quantities, availability, replenishment needs, and inbound/outbound shipments.
- Assist management with daily operations, online-store activities, customer relations, and social media.
Business Operations & Client Support
3 Years 6 Months- Facilitated client communication, project scheduling, purchasing, vendor coordination, and daily business operations to ensure smooth workflow.
- Supported client communication, project scheduling, purchasing, vendor coordination, and day-to-day business operations.
- Streamlined information flow among clients, contractors, suppliers, and management to enhance project execution.
- Facilitated communication with customers through various channels to enhance service experiences., online business operations, and social media.
Administration Manager
1 Year 2 Months- Managed front-of-house administration and daily operations for a customer-facing business with approximately 12–20 employees.
- Coordinated employee administration, managing payroll, compensation records, scheduling, and daily operational needs to ensure efficient workforce management.
- Handled reservations, transactions, and customer inquiries, resolving concerns and special requests to enhance customer satisfaction.
- Trained employees and coordinated communication among front-of-house staff, private rooms, and management.
- Supported daily administrative procedures and ensured seamless operations in a fast-paced environment, contributing to overall business efficiency.
Education
Associate Degree of Science - Engineering Transfer Studies
Relevant Coursework: Programming (C++), Graphic Design, Photoshop, Premiere Pro
Skills
B2B Account Management
Customer Relations
Order Management
Sales & Profit Tracking
QuickBooks
POS/CRM
Inventory Management
Logistics Coordination
Purchasing
Billing management
Vendor Relations
Employee administration
Customer invoicing
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
B2B Client Relations & Operations Coordinator
Ethen Foods LLC
12.2025 - CurrentRead More
Administration Manager
Spa8
08.2024 - 10.2025Read More
Business Operations & Client Support
Family-Owned Construction & Renovation Business
03.2022 - 09.2025Read More
Collin College
Associate Degree of Science from Engineering Transfer Studies
Read More