Yimenu Asfaw

skilled and detail-oriented professional with experience in network administration, data entry, and customer service. Skilled in managing LAN, Wi-Fi, and office network devices, with proven ability to troubleshoot connectivity issues and configure email systems. Proficient in Microsoft Office Suite, Google Workspace, and cloud-based platforms, ensuring accurate data entry, validation, and secure record management. Strong background in cybersecurity best practices, including phishing awareness and password security. Recognized for Customer Service skills like, active listening, empathy, and clear communication, with a talent for resolving issues effectively while maintaining a positive customer experience. Skilled at balancing efficiency with quality, collaborating in team environments, and adapting to evolving technologies and organizational needs.

• Strong communication skills for effective collaboration and incident reporting.
• Problem-solving mindset to identify and resolve issues efficiently.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
• Teamwork and collaboration to coordinate with colleagues and escalate issues.
• Adaptability to learn new tools, technologies, and processes.
• Time management for handling multiple tasks and monitoring systems effectively.

• Information Storage and Management, Networking with TCP/IP, Data security
• Computer Hardware, Routers, Firewalls and Network Security, and Operating System Security
• Ethical Hacking, Windows Server, Computer System Forensics, Cloud Computing