Efficient Project Manager with a proven track record in effectively managing project timelines and budgets, ensuring smooth execution. Skilled in coordinating cross-functional teams to deliver projects on schedule and within scope. Demonstrates expertise in resource allocation and risk management, ensuring optimal utilization of resources while mitigating potential risks. Results-driven professional dedicated to achieving project success through meticulous planning and strategic decision-making.
Experienced in overseeing all business operations, including operations, marketing, sales, accounting, and client management. Train 50+ clients of varying fitness levels, providing personalized coaching on both mental and physical fitness to achieve health and performance goals.
Handled daily problem-solving and transaction execution, ensuring compliance with policies. Motivated and coached employees to meet department goals. Actively participated in meetings with peer sites, project teams, and vendors to develop process improvement strategies.
Collected past-due payments, negotiated payment plans, and maintained positive customer relationships. Reached out to delinquent customers and offered support to those facing financial difficulties.
Reviewed financial statements, credit reports, and ratios, using Lotus Notes, Acaps, Credit Bureau software, and Excel to input data. Collaborated with 50-80 agents and team members daily. Evaluated transactions for accuracy and completeness. Prepared formal reports and ensured documents met company and industry standards. Implemented fraud detection techniques and conducted compliance reviews. Assisted with loan negotiations based on lending guidelines.
Reviewed financial statements, credit reports, and relevant ratios while managing a Georgia region, working with clients and businesses. Obtained 200-300 warm leads and engaged with 15-25 companies daily. Evaluated transactions for accuracy and completeness and prepared formal reports for review.
Monitored team productivity and customer satisfaction through surveys and data tracking. Tracked orders, repairs, and invoices, and ensured accurate records. Boosted survey participation from 80% to 98% within two weeks and earned an award for 100% customer satisfaction over the year. Analyzed problem trends, implemented solutions, and managed escalated calls, averaging 85 to 120 calls per day.
MMWP (Mobile Mechanical Work Platforms): Trained to operate mobile platforms safely, ensuring compliance with OSHA regulations.
Ocean 10 (Marine Safety Certification): Training focused on marine safety protocols, important for construction in coastal or industrial marine environments.
Forklift Training: Certified in forklift operation for moving heavy materials and equipment around the site.
Scaffold 40 Training: Certified in scaffold assembly, inspection, and safety protocols, particularly for elevated work.
Laser and Transit Training: Skilled in using laser levels and transit equipment for accurate layout and alignment of structures.
CPR and First Aid Training: Certified in CPR and first aid to ensure quick response to medical emergencies on the job site.
MMWP (Mobile Mechanical Work Platforms): Trained to operate mobile platforms safely, ensuring compliance with OSHA regulations.
Ocean 10 (Marine Safety Certification): Training focused on marine safety protocols, important for construction in coastal or industrial marine environments.
Forklift Training: Certified in forklift operation for moving heavy materials and equipment around the site.
Scaffold 40 Training: Certified in scaffold assembly, inspection, and safety protocols, particularly for elevated work.
Laser and Transit Training: Skilled in using laser levels and transit equipment for accurate layout and alignment of structures.
CPR and First Aid Training: Certified in CPR and first aid to ensure quick response to medical emergencies on the job site.