Yiming Li
Technical Engineer
Washington,DC
Summary
Technical Engineer with over 1 year of successful experience in IT infrastructure construction . Provide customers with cabling, server installation and switch configuration services. Strengths in troubleshooting and project management. Quickly learns and masters new technologies while working in both team and self-directed settings.
Overview
2
2
Languages
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Technical Engineering Manager
Asiacom Americas Inc.
Sterling, VA
12.2019 - Current
- Provide customers with cabling, server installation and switch configuration services.
- Communicate with customers through phone and chat in real time and cooperate with customers in project management.
- Executed troubleshooting and server support.
- Maintained service schedule for hardware.
IT Support Specialist
Orangutan Software Inc.
Carmel, IN
10.2018 - 06.2019
- Built and provided basic end-user troubleshooting and desktop support on Windows systems.
- Delivered onsite technical support for clients.
- Analyzed database issues to identify troubleshooting methods needed for quick remediation.
- Configured hardware, devices and software to set up work stations for clients.
Education
Master of Science - Electrical And Computer Engineering
University of Illinois At Chicago
Chicago, IL 08.2016 - 05.2018
Skills
Troubleshooting and resolution
Experience
Chicago Crime Analysis - Course project( Aug 2020 )
Using Python/Pandas to analyze Chicago crime data to conclude the crime distribution and provide trave advice.
Timeline
Technical Engineering Manager
Asiacom Americas Inc.
12.2019 - Current
IT Support Specialist
Orangutan Software Inc.
10.2018 - 06.2019
Master of Science - Electrical And Computer Engineering
University of Illinois At Chicago
08.2016 - 05.2018
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