Yin-Hsuan(Sabrina) Wei
Portland,OR
Summary
Dedicated with customer service experiences, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
DIN TAI Fung Restaurant
2023.08 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Online Personal Trainer
Self-employeed
2021.05 - 2022.10
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Coached and encouraged participants during exercises and routines.
- Monitored class participants for appropriate techniques to prevent injuries.
Dance Performer
The Loop
2018.12 - 2021.05
- Rehearsed 24 hours per week to prepare for dance roles and performances.
- Worked closely with choreographers to perfect performance of dance moves.
- Built and cultivated lasting professional relationships with other dancers, choreographers and performers by attending social events and maintaining communication.
- Trained, exercised and attended dance classes to maintain high levels of technical proficiency, physical stamina and physical fitness.
- Attended performance costume fittings, makeup calls and publicity photography sessions.
- Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.
Flight Attendant
Singapore Airlines Ltd. / ADR
2016.03 - 2018.12
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Followed safety, passenger and supply pre-flight checklists.
- Kept cabin neat, clean and professional in appearance.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Restocked and organized food, beverage and passenger items inventory.
- Directed junior team members in proper duties and company regulations.
Education
Bachelor of Arts -
Shih Chien University
Taiwan06.2015
Skills
- Cleanliness and Sanitation
- Customer Service
- Emergency Response
- Food and Beverage Preparation
- Company Culture and Values
- Service prioritization
- Professional Appearance
- Multitasking Abilities
Certification
- Oregon Food Handlers Card
- OLCC License
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Server
DIN TAI Fung Restaurant
2023.08 - Current
Online Personal Trainer
Self-employeed
2021.05 - 2022.10
Dance Performer
The Loop
2018.12 - 2021.05
Flight Attendant
Singapore Airlines Ltd. / ADR
2016.03 - 2018.12
Bachelor of Arts -
Shih Chien University
- Oregon Food Handlers Card
- OLCC License
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