Yina Vergel
San Francisco,CA
Summary
Proven track record in enhancing customer experiences and revenue growth through meticulous inventory management and upselling techniques. Excelled in staff training and development, alongside fostering exceptional customer relations. Demonstrates proficiency in cash flow analysis and call center operations, contributing to strategic decision-making and operational efficiency. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
14
14
years of professional experience
Work History
Kitchen Shift Supervisor
Ben´s Fastfood
06.2022 - 06.2024
- Reduced waste and optimized inventory management with meticulous tracking of supplies and ingredients.
- Increased revenue through upselling techniques, highlighting daily specials and promoting signature dishes to guests.
- Maintained a safe work environment by enforcing strict adherence to sanitation guidelines, reducing the risk of foodborne illness outbreaks.
Customer Experience Evaluator
Acueducto De Bogota
11.2013 - 12.2021
- Presented concise evaluation reports to management, supporting strategic decision-making processes.
- Provided valuable input during proposal writing processes, contributing to successful project acquisitions for the organization.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
- Identified and reported issues that negatively impacted customer experience.
- Enhanced customer experience by promptly and efficiently opening accounts with accurate documentation.
Agent Assistant
Expreso Bolivariano
04.2010 - 09.2013
- Delivered exceptional customer service while handling inquiries from prospective buyers or sellers.
- Fostered positive relationships with clients, vendors, and colleagues through professional communication skills both in-person and via correspondence.
- Streamlined communication between clients and agents through diligent management of phone calls and emails.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Master of Accountancy - Accountancy
SENA
Ibague, ColombiaPsychology Degree -
UNAD
Granada, ColombiaSkills
- Call center experience
- Sales Presentations
- Staff Training and Development
- Cash Flow analysis
- Customer Relations
Timeline
Kitchen Shift Supervisor
Ben´s Fastfood
06.2022 - 06.2024
Customer Experience Evaluator
Acueducto De Bogota
11.2013 - 12.2021
Agent Assistant
Expreso Bolivariano
04.2010 - 09.2013
Master of Accountancy - Accountancy
SENA
Psychology Degree -
UNAD
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