Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Yinaly E. Martinez

Santa Rosa,CA

Summary

Reliable and trustworthy cashier with expertise in cash handling, stock merchandising, and assisting customers with product location. Excellent communication, active listening, and time management skills paired with meticulous attention to detail and a strong work ethic. Proven track record of maintaining accuracy in drawer reconciliation and providing exceptional customer service.

Overview

18
18
years of professional experience

Work History

Cashier / Sales Associate

Sunelli LLC Stores
Orlando, FL
01.2023 - 07.2024
  • Skilled in operating the cash register and delivering exceptional customer service.
  • Processed receipts, refunds, credits, and provided accurate change to customers promptly and professionally.
  • Executed daily opening and closing procedures, including setting up displays, organizing and cleaning shelves, and accurately counting cash to ensure a smooth and welcoming store environment.
  • Developed strong communication and problem-solving skills by assisting customers with inquiries, offering product recommendations, and resolving issues in a timely manner.
  • Acquired in-depth knowledge of products, promotions, and store policies, enabling effective upselling and assisting customers with finding the right items for their needs.

Cashier /Call Center Customer Service Representative

Martinez Cargo Express Corp.
Orlando, FL
08.2021 - 11.2022
  • Operated the cash register efficiently, processed payments, and ensured precise change for each transaction.
  • Entrusted with managing and safeguarding substantial sums of currency with accuracy and security.
  • Utilized various international money transfer systems tailored to each country to ensure secure, efficient transactions.
  • Conducted thorough credit assessments on customers to evaluate financial stability and determine eligibility.
  • Handle incoming calls professionally, addressing customer inquiries and concerns with empathy and efficiency.

Head Cashier / Supervisor

Bahama Paradise Cruise Line
Riviera Beach, FL
11.2015 - 10.2018
  • Oversaw operations in the Cage Cashier area and managed the Casino Bank, ensuring secure and efficient cash handling, transaction accuracy, and regulatory compliance.
  • Responsible for handling large amounts of currency and lottery payouts accurately and securely.
  • Responsible for providing cashiers and various departments with necessary currency supplies, including cash, coins, chips, and gaming checks, ensuring smooth and efficient operations.
  • Trained new team members in cash register operations, inventory management, and customer service best practices, fostering a knowledgeable and efficient team.
  • Effectively resolved cash register issues and addressed employee and customer complaints, ensuring a smooth and satisfactory experience for all parties involved.
  • Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Managed and developed shift assignments to optimize team performance and ensure adequate staffing coverage.

Cashier / Supervisor

Ocean World Casino
Puerto Plata, Dominican Republic
09.2006 - 08.2014
  • Operated cash register collected payments and provided accurate change
  • Processed sales transactions accurately and promptly to prevent long customer wait times
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Properly verified customer identification for alcohol or tobacco purchases
  • Responsible for end of shift cash register count and balance
  • Trained new team members in cash register operations, stock procedures and customer service
  • Performed credit checks on customers, and verified credit references when processing request to open credit accounts
  • Transferred cash, coins, chips and gaming checks between cages and departments
  • Assisted cage managers with day-to-day operations, to include new employee hire and interviews

Education

HS Diploma - General Studies

Liceo Jose Dubeau
Puerto Plata, Dominican Republic
08.2004

Skills

  • Daily Cash Balance Management
  • Customer-Focused Recommendations
  • Customer Engagement
  • Conflict Resolution Skills
  • Problem-Solving Expertise
  • POS System Proficiency
  • Payment Systems Management
  • Credit Transaction Management
  • Efficient Time Coordination
  • Effective Organizational Skills
  • Strong Analytical Skills

References

  • Peagan Perez, 786-835-2060, peagan@sunelli.com
  • Leidy Rodriguez, 321-830-3857,
  • Stephanie Mendez, 347-693-7573

Languages

Spanish
Professional

Timeline

Cashier / Sales Associate

Sunelli LLC Stores
01.2023 - 07.2024

Cashier /Call Center Customer Service Representative

Martinez Cargo Express Corp.
08.2021 - 11.2022

Head Cashier / Supervisor

Bahama Paradise Cruise Line
11.2015 - 10.2018

Cashier / Supervisor

Ocean World Casino
09.2006 - 08.2014

HS Diploma - General Studies

Liceo Jose Dubeau

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Yinaly E. Martinez