Summary
Overview
Work History
Education
Skills
Websites
Certification
Spanish
Languages
Timeline
Hi, I’m

Yinet Melendez

San Antonio,TX

Summary

Creative (PMP) Program Manager/ Scrum Master with 10+ years of experience in program execution, process enhancement, team coaching and stakeholder collaboration. Possess a DoD Secret Clearance and proficiency in Agile & Waterfall methodologies, with a proven track record of driving HR project success within the business / financial industry and Military community. Results-driven Veteran/ Military Spouse proficient in coordinating HR projects and making detailed plans to accomplish goals.

Overview

16
years of professional experience
1
Certification

Work History

Strategic Staffing (S3) LLC - (USAA HR OPS)

Senior Program Manager
08.2021 - 09.2023

Job overview

  • Served Development Product Owner & Scrum Master to 2 different teams influencing implementation (HRIS) and IT(HRIT) teams through planning/ design phases while guiding roadmap priorities
  • Evaluated downstream impacts across enterprise to create integrated experience for employees in HR operations & Payroll team
  • Spearheaded return to office initiative, through effective leadership, facilitating seamless transitioning employees with cross functional teams and resources for Get Moved/Career Transition EE Experience
  • Facilitated various projects to include implementing software solutions and integrations (through Workday), enabling external vendors to pinpoint employee locations for tax and legal compliance while partnering with payroll team
  • Utilized ITIL (Information Tech Infrastructure Library) to streamline IT operations resulting in increased efficiency and cost- effectiveness (Using Fieldglass (VMS tool) & Workday (HCM tool))
  • Led Workday team (overseas / global team) to create boomerang integration from Fieldglass to Workday for Time & Attendance solution for 3rd Party workers
  • Partnered across HR & IT Workday teams to mitigate critical compliance risks, providing insight on issues through root cause analysis to improve employee needs and experience, providing support after Go-Live date
  • Servant leader through Agile and Scrum methodologies across cross-functional teams, boosting project efficiency, building relationships to obtain continuous transparent feedback
  • Fostered collaborative and self-organizing team culture by orchestrating Scrum/ Kanban ceremonies, heightening productivity by more than 80%
  • Groomed & prioritized backlog based on product roadmap and feedback of business needs.
  • Improved project efficiency by streamlining communication channels and optimizing resource allocation.

Insite Managed Solutions-Beat LLC (ARMY)Remote

Project Manager
06.2021 - 08.2021

Job overview

  • Applied integration of MHS GENESIS, improving collaboration with leadership and teams while leading to 30% reduction in administrative error.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Increased decision-making accuracy by 90% through program planning and report generation
  • Enhanced transition and implementation of new medical system housing all PII and customer information, ensuring adherence to industry-standard methodologies
  • Conducted in-depth analysis to determine best Customer Relationship Management (CRM) & Human Capital Management solution (UKG, ADP, Workday,) for nonprofit organization, facilitating improved processes and enhancing overall organizational efficiency.
  • Provided detailed project status updates to stakeholders and executive management.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

SOS International, Ramstein AFB, USA

HR Project Manager / Scrum Master
12.2019 - 06.2021

Job overview

  • Developed and implemented HR Strategies aligned with military / organization goals while analyzing workforce trends and anticipating future HR needs
  • Identified training needs and developed training programs for all new hires after seamless interview process
  • Led planning, real-time tracking, and timely delivery of project milestones with seamless coordination among diverse stakeholders and contributing to swift resolution of project-related issues
  • Reinforced mission readiness regulatory compliance across 3 Base locations, boosting audit success using Hybrid method of Program Management (Agile & Waterfall)
  • Strengthened connection between Military and local communities by expanding initiative from 3 to 28 contractors across 3 additional project locations
  • Security Manager for over 2800+ Contractors, Soldiers, Civilian employees
  • Personnel Security Specialist: Championed Continuous Process Improvements (CIP) by executing lean methodologies
  • Coordinated strategic plans by cooperating with key stakeholders, augmenting process success
  • Managed project teams, resulting in strict observance of established policies and procedures
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Authorized timecards and labor hours, reducing discrepancies in payroll processing by 95%.

US ARMY-MEDCOM Headquarters, USA

Human Resource Specialist / Business Analysis
11.2017 - 12.2019

Job overview

  • Gathered military/ business requirements to assess effectiveness of existing HR regulations & policies to provide trend analysis and pivot as necessary, according to needs of the Global mission
  • Administered HR programs across 14 dental clinics in Europe through regular training sessions for external units, minimizing turnover rate by 90%
  • Expanded candidate pool by AUTONOA/ DCPDS/ CPOL for screening, tracking, and interviewing applicants, attaining 95% increase in qualified candidates
  • Orchestrated project calendars to synchronize leadership, leading to on-time project delivery
  • Spearheaded community involvement initiatives by developing and implementing internal processes, resulting in 20% increase in community engagement and more diverse candidate pool
  • Employed advanced database management and data analysis techniques to optimize soldier assignments, resulting in 45% improvement in clinic efficiency and alignment with strategic goals
  • Conducted comprehensive audits of 14 dental clinics, ensuring 100% compliance with intricate policies and procedures, and implemented corrective actions that led to commendation from higher-level stakeholders for adherence to standards and regulations.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Evaluated team performance metrics to identify areas for improvement and implement targeted training programs.
  • Coordinated with project managers to allocate resources effectively, prioritizing critical tasks and minimizing bottlenecks.
  • Monitored industry trends to stay informed about emerging technologies and best practices in resource management techniques.

United States Air National Guard

USAF (AFE- Aircrew Flight Equipment)
04.2014 - 04.2018

Job overview

  • Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
  • Maintained high degree of proficiency in emergency procedures, contributing to strong culture of preparedness among aircrew.
  • Collaborated with colleagues in developing and refining maintenance procedures.
  • Removed components such as landing gear, engines, and flight control.
  • Spearheaded initiatives to update and improve standard operating procedures for Aircrew Flight Equipment department, contributing to increased efficiency within unit.
  • Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
  • Collaborated with other technicians / crew chiefs to develop new strategies for enhancing equipment maintenance processes, resulting in increased reliability and longevity of gear.
  • Minimized potential hazards by identifying and addressing risks associated with outdated or damaged flight equipment components during routine inspections.

USAF (AFE- Aircrew Flight Equipment) – Providence, RI

Program Manager/ Training Specialist / Business Analysis
04.2014 - 04.2018

Job overview

  • SME for training programs to include Drug Demand Reduction Program, Fitness Program, C130 Flight Equipment inspections, HR time & attendance program (Parachutes, life supports systems, survival gear, Pilots flying Schedules)
  • POC to stay up to date on compliance with FAA regulations and standards in equipment Inspection and maintenance ensuring safe and efficient operation to ensure optimal functionality and safety standards compliance providing recommendations for Business cases
  • Provide guidance and recommendations on program functionality and design, adhering to best practices and global governance
  • Led Emergency Response Preparedness Program to respond to last minute emergencies / missions as needed
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Leadership to demonstrate maintenance activities, equipment inspections, any discrepancies identified, inventory checklists & safety protocols
  • Collaborated with other military personnel, including pilots, aircrew, and maintenance teams, to ensure safe and effective use of aircraft flight equipment during mission operations.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.

USAF (Special Ops Maintenance Group) Okinawa, Japan (USA Military)

Program Manager/ Scrum Master
06.2015 - 11.2017

Job overview

  • Accountable for planning, directing, and overseeing plans for moderately complex programs from planning to design to support after Go-Live dates
  • Collected data to help team create test cases, partnering up with Engineering, Logistics, & Deployment Global Teams for cross functional partnerships
  • Supervised team of 308 Airmen while ensuring strict compliance with regulations and policies, maintaining commitment to government best practices
  • Streamlined transitions by facilitating monthly in-processing and out-processing meetings
  • Upheld 99% on-time record for daily, weekly, and monthly situational reports delivered to Sr
  • Leaders
  • Planned/ led team of 75 people in network marketing, boosting business growth by 60% in 4 months
  • Delivered onboarding seminars to empower 402 employees, leaders, and support staff with essential knowledge and skills, fostering personal success within organization.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Bank of America - DOD Community Bank (AF MIL BASE) -Providence, RI

Operations Manager/ Relationship Manager
08.2007 - 06.2015

Job overview

  • Assess effectiveness of policies, regulations, processes, KPIs to verify that every shop was in right uptrend and offered best practices as necessary
  • Demonstrated unwavering commitment and dedication to organization's success, receiving promotion from teller to, Relationship Manager to Operations Manager
  • Oversaw entire banking center's operations, leveraging performance metrics, enhancing accountability
  • Improved customer interactions, boosting repeat business by 90%
  • Cultivated and maintained strong relationships with key clients, understanding their business needs and objectives to provide tailored solutions and drive customer satisfaction
  • Acted as primary point of contact for client inquiries, concerns, and escalations, ensuring prompt and effective resolution of issues to maintain trust and loyalty.
  • Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.

Education

University of Maryland Global Campus
Global

Bachelor of Science from Business Administration And Management
04.2020

University Overview

Skills

Project & Program Management

Performance Management / Budget Management

Change Management / Strategic Planning

Agile / Waterfall Project Management / Roadmapping

Systems Development Life Cycle (SDLC)

Agile Delivery Frameworks: JIRA, Rally, Asana, Trello, Lucid Charts

Project Management Methodology: Agile, Kanban, Waterfall, Predictive Productivity

Collaboration Software: Microsoft Office, PowerBI, Tableau, Slack, Enterprise Project Management Office (EPMO), Project management Body of Knowledge (PMBOK), Software Development Life Cycle (SDLC)

Schedule Management / Revenue Forecasting

Complex Problem-Solving / Interpersonal Relations

Risk Management / Project Coordination

Negotiation and Conflict Resolution

Hiring and Training / Team Leadership

Certification

  • Project Management Professional (PMP), Project Management Institute (PMI), 3720444
  • Product Manager/ Product Owner Certification, Scaled Agile, 2023
  • SAFe Scrum Master Certification, Scaled Agile, 2023
  • SAFe Agilist Certification, Scaled Agile, 2023
  • Small Business Entrepreneurship Certificate, Martinsburg College, 2020
  • Human Resource Management Certificate, University of Maryland Global Campus

Spanish

Spanish

Fluent in Spanish 

Languages

Spanish
Native or Bilingual

Timeline

Senior Program Manager
Strategic Staffing (S3) LLC - (USAA HR OPS)
08.2021 - 09.2023
Project Manager
Insite Managed Solutions-Beat LLC (ARMY)Remote
06.2021 - 08.2021
HR Project Manager / Scrum Master
SOS International, Ramstein AFB, USA
12.2019 - 06.2021
Human Resource Specialist / Business Analysis
US ARMY-MEDCOM Headquarters, USA
11.2017 - 12.2019
Program Manager/ Scrum Master
USAF (Special Ops Maintenance Group) Okinawa, Japan (USA Military)
06.2015 - 11.2017
USAF (AFE- Aircrew Flight Equipment)
United States Air National Guard
04.2014 - 04.2018
Program Manager/ Training Specialist / Business Analysis
USAF (AFE- Aircrew Flight Equipment) – Providence, RI
04.2014 - 04.2018
Operations Manager/ Relationship Manager
Bank of America - DOD Community Bank (AF MIL BASE) -Providence, RI
08.2007 - 06.2015
University of Maryland Global Campus
Bachelor of Science from Business Administration And Management
Yinet Melendez