Ying Chen
Pleasanton,CA
Summary
An organized and motivated office assistant with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Medical Billing Assistant
TimelyBill
San Francisco, CA
01.2022 - 07.2022
- Reviewed patient accounts for accuracy prior to submission of claims to payers.
- Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
- Answered inquiries from patients regarding their bills and payment plans.
- Verified insurance coverage and eligibility for medical services rendered.
- Input details into accounts and tracked payments.
Sales Associate
AT&T
San Francisco, CA
07.2021 - 07.2022
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
Clinic Receptionist
B&H Acupuncture Services
San Francisco, CA
02.2019 - 03.2022
- Greeted patients and visitors in a professional manner.
- Checked patients in and out of the clinic, verifying insurance coverage and collecting copays.
- Assisted with scheduling follow-up appointments for discharged patients.
- Entered data into computer systems to update patient accounts.
- Provided customer service by responding to inquiries regarding services offered at the clinic.
- Operated office equipment such as computers, printers, scanners, fax machines, efficiently.
- Verified accuracy of patient demographic information prior to each visit.
- Organized paperwork related to medical records according to established procedures.
- Performed basic administrative duties such as sorting mail and maintaining filing systems.
Barista
Itea
San Francisco, CA
01.2020 - 06.2021
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored inventory levels of supplies and restocked when necessary.
- Operated cash registers to process customer payments.
Assistant Store Manager
Bubblecup
San Francisco, CA
09.2017 - 09.2019
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cash handling processes to ensure accuracy of transactions.
- Coordinated with vendors to secure product availability at competitive prices.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Provided training to new employees on company policies and procedures.
- Created promotional campaigns to increase brand awareness and attract new customers.
Education
Bachelor of Science - Business Administration
San Francisco State University
San Francisco, CA05-2021
Skills
- Multitasking and Organization
- Teamwork and Collaboration
- Customer Service
- Data Entry
- Office Administration
- Appointment Scheduling
- Bilingual (Cantonese, Mandarin, English)
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Medical Billing Assistant
TimelyBill
01.2022 - 07.2022
Sales Associate
AT&T
07.2021 - 07.2022
Barista
Itea
01.2020 - 06.2021
Clinic Receptionist
B&H Acupuncture Services
02.2019 - 03.2022
Assistant Store Manager
Bubblecup
09.2017 - 09.2019
Bachelor of Science - Business Administration
San Francisco State University
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