Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Ying-Chen Liu

Mountain View,CA

Summary

Highly accomplished NPI Carrier Program Manager with a proven track record of successfully driving carrier technical acceptance and product launches for Pixel phones, watches, and tablets. Expertise in strategic leadership, market expansion, streamlined carrier processes, and cross-functional mentorship. Consistently delivers outstanding performance, overcomes challenges, and drives efficiency in dynamic environments. Demonstrated ability to see program gaps, assume ownership, drive action plans, and deliver results effectively.

Overview

16
16
years of professional experience
1
1
Certification

Work History

NPI Carrier Program Manager

Google
01.2018 - Current
  • Drove successful carrier technical acceptance (TA) and product launches for Pixel phones and watches.
  • Spearheaded all carrier launch execution/TA planning decisions for groundbreaking projects, including Pixel 5/, Pro (First Google 5G phone), Pixel 6/6 Pro (First Google Chipset), Pixel Watch 1 (First Google Watch), 2 (First Google acquired Fitbit teams’ program) and 3, Fitbit Ace LTE (First Google Kids Watch).
  • Expanded wearable carrier partnerships from 0 to 53 partners across 20 LTE countries in 3 years.
  • Streamlined carrier processes, resulting in a 20% reduction in the launch cycle time and a 33% reduction in the software development cycle.
  • Standardized Pixel software development practices for carrier requirements.
  • Simplified carrier certification, achieving a single software for global Pixel Watch 3 53 carriers’ TA and reducing carrier certification costs by 10%.
  • Managed and coached a team of 3 TVCs + 1 FTE.
  • Served as a trusted mentor for cross-functional teams, receiving 42 spot/peer awards since 2018.

Key Achievements

  • Consistently achieved outstanding performance for the past 7 years at Google
  • Successfully brought up a new Watch category at Google and Scaled Watch wearable carrier partnerships from 0 to 53 carriers across 20 LTE countries in 3 years.
  • Proven ability to execute on ambiguous goals and year-over-year process improvement.
  • Coordinated MWC live demo event, with Pixel 9 Pro winning best smartphone of 2025 MWC.
  • Led iPhone 16e vs. Pixel 9a and Samsung A-series vs. Pixel 9a comparison discussions.
  • Developed P24 NCU utilization dashboard for P25 cost optimization.
  • Secured gate reviews for Menari and Goteria PDPs.
  • Successfully trained Watch and Tablet teams on carrier processes.
  • Efficiently prioritized Pixel Watch 2 50+ HW and Pixel Watch 3 380+ SW carrier-impacting issues.
  • Successfully pioneered the launch of multiple first-to-market products.
  • B5M/R3 VZW official FIT and Lab OTA test passed at once.
  • TMO scored Bramble/Redfin 91.4%, the highest score ever.
  • ATT complimented that Google reduced 50% issues as compared to Pix19.
  • DTAG recognized B5 as their 5G reference phone.
  • Built the first 5G lab for Pixel BU.
  • RD used 5G lab for debugging and secured Pi x20 business.
  • Achieved 2Gbps throughput on Pix20 at GTW 5G lab.
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Verizon Carrier Program Manager

HTC
01.2017 - 01.2018
  • Launched Google Pixel 1 and 2 into Verizon core on time. Led HTC SW, HW, Operation teams to execute and deliver on time into market.

Verizon Technical Account Manager

HTC
01.2015 - 01.2017
  • Led cross-functional teams, including HW, SW Ops to launch the last HTC windows 10 phone into Verizon retail channel with limited resources.
  • Led cross-functional teams to deliver customized solutions that exceeded client expectations.
  • Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.

Wireless L2-L3 Senior Protocol Engineer

HTC
01.2009 - 01.2015
  • Successfully demo all test system to Sprint lab manager who approved HTC as approved lab to issue test reports, saving HTC 30 millions per year.
  • Established strong working relationships with Qualcomm and TAMs through exceptional communication skills, fostering trust and collaboration.

Education

Master of Science - Information Technology

Manchester Business School
Manchester, UK
12-2008

Skills

  • Strategic Leadership
  • Market Expansion
  • Carrier Process Streamlining
  • Software Development Standardization
  • Team Leadership and Development
  • Cross-functional Mentorship
  • 5G Technology
  • Problem-Solving and Decision-Making
  • Communication and Influence
  • Program Management
  • Risk Management
  • Data Analysis

Certification

  • PMI-PMP and PMI-PBA certified.
  • Stanford LEAD Certificate

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Interests

Piano, Cello, Ice Skating

Timeline

NPI Carrier Program Manager

Google
01.2018 - Current

Verizon Carrier Program Manager

HTC
01.2017 - 01.2018

Verizon Technical Account Manager

HTC
01.2015 - 01.2017

Wireless L2-L3 Senior Protocol Engineer

HTC
01.2009 - 01.2015

Master of Science - Information Technology

Manchester Business School